Operations Lead - Pest Services & Client Experience

Rentokil Initial Group; Jeddah; On-site; SAR 70,000 - 110,000; Full time

Benefits offered by this job

22 vacation days per year

medical insurance class A

1 ticket per year to visit homecountry

Job summary

Rentokil Boecker in Jeddah seeks an Operations Officer to manage appointment scheduling, team dispatch, and execution of pest management services to high standards. You will maintain client-focused service and ensure compliance with health and safety practices.

The role involves coordinating field teams, maintaining inventory of chemicals and products, and reporting to management. A strong emphasis on communication with clients and internal departments is essential.

Qualifications

• Female Arabic speaker preferred.
• At least 2 years of experience in operations or relevant field.
• Excellent verbal and written communication skills.
• Remarkable attention to detail.

Responsibilities

• Schedule appointments as per client availability and coordinate dispatch for all teams.
• Ensure pest management services are executed per Rentokil Boecker standards.
• Prepare daily/weekly schedules for on-site technicians and monitor treatment programming.
• Communicate with sales about new clients and sign off on Survey Sheets.
• Generate reports and manage client data in Rentokil Boecker systems.
• Attend meetings, assist in training sessions, and support Operations Manager in radio communications.

Skills

Arabic language

Communication skills

Decision making

Problem solving

Attention to detail

Job description

Rentokil Boecker in Jeddah seeks an Operations Officer to manage appointment scheduling, team dispatch, and execution of pest management services to high standards. You will maintain client-focused service and ensure compliance with health and safety practices.

The role involves coordinating field teams, maintaining inventory of chemicals and products, and reporting to management. A strong emphasis on communication with clients and internal departments is essential.