Guest Rooms Controller & Check-in Specialist

Four Points by Sheraton; Saudi Arabia; On-site; SAR 36,000 - 60,000; Full time

Job summary

Four Points by Sheraton Riyadh is seeking a front desk associate to welcome guests, manage check-ins/check-outs, and coordinate with other departments to ensure a seamless stay. The role emphasizes greeting guests and maintaining Marriott brand standards during busy shifts in a bustling hotel environment.

You will pre-register guests, verify payments, and respond to requests with professionalism, while adhering to security and billing procedures to support smooth operations and guest

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assign room according to guest request and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document exceptions.
• Verify and adjust billing for guests.
• File guest paperwork or documentation.
• Set up/process all guest check-ins/check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks; block rooms.
• Run daily reports.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.

Education

High school diploma or G.E.D. equivalent

Related Work Experience: Less than 1-year related work experience

Supervisory Experience: No supervisory experience

License or Certification: None

Job description

Four Points by Sheraton Riyadh is seeking a front desk associate to welcome guests, manage check-ins/check-outs, and coordinate with other departments to ensure a seamless stay. The role emphasizes greeting guests and maintaining Marriott brand standards during busy shifts in a bustling hotel environment.

You will pre-register guests, verify payments, and respond to requests with professionalism, while adhering to security and billing procedures to support smooth operations and guest