Luxury Hostess - Guest Experience & Reservations Champion

Rosewood Hotels and Resorts; Saudi Arabia; On-site; SAR 36,000 - 66,000; Full time

Benefits offered by this job

Medical coverage

Complimentary room nights

Learning and development opportunities

Global career opportunities acrossRose

Job summary

Rosewood AMAALA in Saudi Arabia is seeking a Hostess to be the first point of contact for guests visiting our dining venues, creating a welcoming first impression and guiding guests to seating. You will manage reservations, coordinate guest seating, and support the smooth flow of restaurant operations while upholding luxury brand standards.

You will collaborate with service teams to ensure flawless guest experiences, maintain accurate guest information, and uphold Forbes LQA brand and safety

Qualifications

• Proven experience in a guest-facing role within luxury hospitality, restaurant, or hotel environments.
• Confident English communication and ability to build positive relationships with guests and colleagues from diverse backgrounds.
• Highly organised, detail-oriented, able to manage multiple priorities under pressure.
• Comfortable working with reservation systems and technology platforms and maintaining accurate guest information.

Responsibilities

• Welcome guests and escort them to seating with warmth and professionalism.
• Manage reservations, seating arrangements, guest preferences and enquiries in the reservation system.
• Coordinate with service teams to optimise table allocations and service flow across shifts.
• Anticipate guest needs, respond promptly, and resolve concerns to enhance satisfaction.
• Monitor outlet presentation, cleanliness, menu availability, and operational standards.
• Provide operational leadership in the absence of the Team Leader and ensure compliance with brand and safety standards.

Skills

Guest-facing experience

English proficiency

Teamwork

Organised

Tools

Reservation system

Job description

Rosewood AMAALA in Saudi Arabia is seeking a Hostess to be the first point of contact for guests visiting our dining venues, creating a welcoming first impression and guiding guests to seating. You will manage reservations, coordinate guest seating, and support the smooth flow of restaurant operations while upholding luxury brand standards.

You will collaborate with service teams to ensure flawless guest experiences, maintain accurate guest information, and uphold Forbes LQA brand and safety