RWAML - Hostess

Rosewood Hotel Group; Tabuk Province; On-site; SAR 45,000 - 78,000; Full time

Benefits offered by this job

Medical coverage

Complimentary room nights

Learning & development

Global career opportunities

Leave provisions in accordance with SA

Job summary

Rosewood AMAALA in Tabuk Province, Saudi Arabia, seeks a Hostess to greet guests and set the tone for an exceptional dining experience. You will manage reservations, coordinate seating, and support smooth restaurant operations in coordination with the service team.

Ideal candidates are experienced in luxury hospitality, fluent in English, highly organized, and able to multitask while upholding the highest standards of service and guest confidentiality.

Qualifications

• Experience in a luxury hospitality, restaurant, or hotel guest-facing role.
• Excellent English communication and guest engagement skills.
• Strong organisational skills and ability to multitask under pressure.
• Familiarity with reservation systems and technology platforms.

Responsibilities

• Welcome, greet, and escort guests, creating a warm arrival experience.
• Manage reservations, seating, and guest preferences through the system.
• Coordinate with service teams to optimise seating and service flow.
• Anticipate guest needs and resolve concerns professionally.
• Maintain outlet presentation, cleanliness, and brand standards.
• Provide operational leadership in the absence of the Team Leader.

Skills

Guest-facing

English communication

Teamwork

Organization

Multitasking

Reservation systems

Attention to detail

Professionalism

Confidentiality

Job description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of the Food & Beverage team at Rosewood AMAALA, you will report to the Team Leader and play an important role in creating memorable dining experiences for our guests. Working closely with restaurant leadership and service teams, you will help ensure seamless operations, exceptional guest engagement, and consistently high service standards across the outlet.

YOUR ROLE

As Hostess, you will be the first point of contact for guests visiting our dining venues, creating welcoming first impressions and setting the tone for an exceptional experience. You will manage reservations, coordinate guest seating, and support the smooth flow of restaurant operations while ensuring that service standards, guest preferences, and brand expectations are consistently delivered. Your contribution will be instrumental in enhancing guest satisfaction, supporting operational efficiency, and upholding the luxury hospitality standards of Rosewood AMAALA.

HOW YOU’LL MAKE THE PLACE

• Welcome, greet, and escort guests with warmth and professionalism, ensuring a seamless and memorable arrival experience.
• Manage restaurant reservations, seating arrangements, guest preferences, and enquiries accurately through the reservation system.
• Coordinate with service teams to optimise table allocations, restaurant readiness, and service flow throughout each shift.
• Anticipate guest needs, respond promptly to requests, and resolve concerns professionally to enhance guest satisfaction.
• Monitor outlet presentation, cleanliness, menu availability, and operational standards to ensure a refined dining environment.
• Support daily restaurant operations, maintain compliance with Forbes, LQA, brand, and safety standards, and provide operational leadership in the absence of the Team Leader.

COULD THIS BE YOU?

• You have proven experience in a guest-facing role within a luxury hospitality, restaurant, or hotel environment.
• You are passionate about delivering exceptional guest experiences and creating memorable first impressions.
• You communicate confidently in English and build positive relationships with guests and colleagues from diverse backgrounds.
• You are highly organised, detail-oriented, and able to manage multiple priorities while remaining calm under pressure.
• You are comfortable working with reservation systems and technology platforms and can maintain accurate guest information.
• You demonstrate strong teamwork, sound judgement, professionalism, and a commitment to maintaining the highest standards of service and guest confidentiality.

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, complimentary room nights, learning and development opportunities, and global career opportunities across Rosewood Hotel Group. Associates are also entitled to benefits and leave provisions in accordance with applicable Saudi Arabian labour laws and company policies.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long‑lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.