Guest Services Manager

Rosewood Red Sea; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

Rosewood Red Sea is seeking a Guest Services Manager to shape every stage of the guest journey from arrival through departure, as part of the pre-opening leadership team.

You will lead Concierge, Guest Relations, Bell/Valet and Transportation, set service standards, recruit and coach a high-performing team, and collaborate with Front Office, Housekeeping and F&B to deliver seamless, ultra-luxury experiences.

Responsibilities

• Lead and manage all Guest Services operations, including Concierge, Guest Relations, Bell/Valet, and Transportation.
• Oversee guest arrival and departure experiences, ensuring personalized service and flawless execution at every touchpoint.
• Recruit, train, coach, and inspire a high-performing Guest Services team capable of delivering intuitive and anticipatory service.
• Implement and maintain service standards, operational procedures, and guest recognition programs aligned with Rosewood expectations.
• Collaborate with Front Office, Housekeeping, Food & Beverage, Security, and other departments to ensure seamless guest experiences.
• Manage VIP arrivals, special requests, guest concerns, and service recovery situations with professionalism and care.

Job description

At Rosewood Hotel Group, we believe in creating exceptional experiences built on genuine care, meaningful relationships, and a commitment to excellence. We honor individuality, foster a culture of inclusion and collaboration, and empower our associates to deliver personalized service that exceeds expectations.

THE TEAM

As part of the Rooms Division leadership team at Rosewood Red Sea, you will lead the Guest Services function and oversee Concierge, Guest Relations, Bell/Valet, and Transportation operations. Working closely with operational leaders across the resort, you will play a vital role in delivering seamless, personalized, and intuitive experiences that reflect Rosewood's ultra-luxury standards and A Sense of Place® philosophy.

YOUR ROLE

As Guest Services Manager, you will be responsible for shaping every stage of the guest journey, from arrival through departure. As a member of the pre-opening leadership team, you will establish service standards, develop a high-performing team, and create memorable experiences that exceed guest expectations. Through strong collaboration, operational excellence, and a passion for luxury hospitality, you will ensure guest services are delivered with warmth, authenticity, and attention to detail.

HOW YOU'LL MAKE THE PLACE

Lead and manage all Guest Services operations, including Concierge, Guest Relations, Bell/Valet, and Transportation.

Oversee guest arrival and departure experiences, ensuring personalized service and flawless execution at every touchpoint.

Recruit, train, coach, and inspire a high-performing Guest Services team capable of delivering intuitive and anticipatory service.

Implement and maintain service standards, operational procedures, and guest recognition programs aligned with Rosewood expectations.

Collaborate with Front Office, Housekeeping, Food & Beverage, Security, and other departments to ensure seamless guest experiences.

Manage VIP arrivals, special requests, guest concerns, and service recovery situations with professionalism and care.

COULD THIS BE YOU?

You have significant experience within Rooms Division, Front Office, or Guest Services operations in a luxury hospitality environment.

You bring proven leadership experience and a passion for developing and motivating diverse teams.

You have strong expertise in guest services, concierge operations, and VIP guest engagement.

You possess exceptional interpersonal and communication skills and can build strong relationships with guests and colleagues alike.

You are a confident problem solver who can manage challenging situations with tact, diplomacy, and sound judgement.

You have a strong understanding of luxury hospitality trends, guest expectations, and service excellence standards.

OUR BENEFITS

We offer the opportunity to build your career within one of the world's leading luxury hospitality brands, working alongside passionate professionals in an environment that values growth, learning, and exceptional service.

OUR COMMITMENT TO YOU

At Rosewood, we are committed to creating a workplace where every associate feels valued, respected, and empowered to succeed. We celebrate diversity, encourage personal and professional development, and strive to provide an inclusive environment where everyone can thrive.