Luxury Front Office Duty Manager - Guest Experience Leader

SLS; Saudi Arabia; On-site; SAR 134,000 - 246,000; Full time

Job summary

SLS The Red Sea is seeking a Duty Manager to be a visible leader in the lobby, ensuring exceptional guest experiences and smooth Front Office operations across departments.

You will welcome VIPs, resolve guest concerns, oversee check-in/check-out, and coordinate with Housekeeping, Security, and Finance to maintain high standards.

This role requires a Diploma or degree in Hospitality Management, at least 2 years in a supervisory Front Office role, and proficiency in Opera PMS and Microsoft Office.

Qualifications

• Diploma or degree in Hospitality Management or a related field.
• Minimum 2 years’ supervisory Front Office experience in upscale or luxury hotels.
• Proficiency in Opera PMS and Microsoft Office.
• Strong leadership and guest relations with excellent English communication.
• Calm and decisive under pressure with proactive problem-solving.

Responsibilities

• Maintain a visible leadership presence in the lobby and support the Front Office team.
• Welcome VIPs and loyalty members, personalizing experiences.
• Handle guest feedback and resolve complaints promptly and professionally.
• Oversee check-in/check-out, room allocation, and VIP arrivals.
• Take ownership of Duty Manager shifts as senior on duty.
• Supervise Front Office operations in line with SOPs and brand standards.
• Coordinate with Housekeeping, Engineering, Security to resolve issues.
• Lead daily briefings and ensure effective shift handovers.
• Coach and develop Front Office colleagues through feedback and training.
• Assist with rosters and labor planning as needed.
• Maintain knowledge of emergency procedures and respond calmly.
• Ensure guest confidentiality and data security.

Skills

Leadership presence

Guest service

Communication

Conflict resolution

Team motivation

Education

Hospitality management degree

Tools

Opera PMS

Microsoft Office

Job description

SLS The Red Sea is seeking a Duty Manager to be a visible leader in the lobby, ensuring exceptional guest experiences and smooth Front Office operations across departments.

You will welcome VIPs, resolve guest concerns, oversee check-in/check-out, and coordinate with Housekeeping, Security, and Finance to maintain high standards.

This role requires a Diploma or degree in Hospitality Management, at least 2 years in a supervisory Front Office role, and proficiency in Opera PMS and Microsoft Office.