Guest Experience Centre Agent - Luxury Resort

Ennismore; Saudi Arabia; On-site; SAR 67,000 - 100,000; Full time

Job summary

SLS The Red Sea, part of Ennismore’s celebrated lifestyle portfolio, seeks a Guest Service Centre Agent to be the central guest contact for a luxury stay on the Red Sea coast. You’ll deliver warm, confident communication and coordinate service requests with multiple departments.

Excellent English, hospitality mindset, and proficiency with Opera PMS/Microsoft Office are essential for delivering the elevated guest experience that defines SLS The Red Sea.

Qualifications

• High School Diploma or higher; hospitality qualification preferred.
• 1–2 years in Guest Services or similar guest-facing role, luxury hotel preferred.
• Excellent English, both spoken and written, with a professional telephone manner.
• Proficiency in Microsoft Office and Opera PMS; experience with hotel systems is an advantage.

Responsibilities

• Handle internal and external guest communications promptly and professionally with a warm SLS tone.
• Serve as central contact for inquiries, requests, and service needs during the stay.
• Provide accurate information about facilities, dining, spa, activities, promotions, and services.
• Coordinate guest requests with Housekeeping, Engineering, Room Service, Front Office and other teams.
• Log, track, and follow up on requests to ensure timely completion and a seamless guest experience.
• Handle guest feedback and concerns professionally and escalate as required.
• Record guest messages and relevant information in Opera PMS and other systems.

Skills

English proficiency

Guest service

Communication skills

Multitasking

Interpersonal skills

Education

High School Diploma

Hospitality qualification preferred

Tools

Opera PMS

Microsoft Office

Job description

SLS The Red Sea, part of Ennismore’s celebrated lifestyle portfolio, seeks a Guest Service Centre Agent to be the central guest contact for a luxury stay on the Red Sea coast. You’ll deliver warm, confident communication and coordinate service requests with multiple departments.

Excellent English, hospitality mindset, and proficiency with Opera PMS/Microsoft Office are essential for delivering the elevated guest experience that defines SLS The Red Sea.