Assistant Front Desk Manager - Guest Experience & Upsell Lead

Red Sea Global Hospitality; Tabuk; On-site; SAR 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance coverage

Exclusive perks and benefits

Complimentary nights

Employee Recognition Programmes

Job summary

Red Sea Global Hospitality is seeking an Assistant Front Desk Manager to oversee daily Front Desk operations, uphold hotel standards, and maximize guest satisfaction. You will lead a hands-on team, train colleagues, manage budgeting, and drive upselling initiatives across the Front Office.

As part of a values-driven culture, you will collaborate with housekeeping, guest relations, and VIP services to exceed guest expectations and deliver a seamless guest experience in our luxury properties in

Qualifications

• Experience in front desk management or supervisory role.
• Strong guest-service focus with high standards.
• Ability to plan and implement Front Desk training and budgeting.
• Familiarity with hotel systems (PMS and Call Center).

Responsibilities

• Assist in preparing the Front Desk department budget.
• Develop and deliver Front Office training programs.
• Oversee Front Desk operations and guest service quality.
• Drive revenue via upselling and referrals.
• Monitor arrivals, VIP requests, and coordinate with housekeeping.
• Maintain up-to-date SOPs/LSOPs for the department.
• Coordinate with tour operators and travel agencies.
• Lead and coach frontline teams.

Skills

Budgeting

Training & coaching

PMS knowledge

Upselling

Guest satisfaction

Team supervision

Tools

Property Management System (PMS)

Call Centre systems

Job description

Red Sea Global Hospitality is seeking an Assistant Front Desk Manager to oversee daily Front Desk operations, uphold hotel standards, and maximize guest satisfaction. You will lead a hands-on team, train colleagues, manage budgeting, and drive upselling initiatives across the Front Office.

As part of a values-driven culture, you will collaborate with housekeeping, guest relations, and VIP services to exceed guest expectations and deliver a seamless guest experience in our luxury properties in