Luxury Front Office Duty Manager

SLS The Red Sea; Umluj; On-site; SAR 180,000 - 300,000; Full time

Job summary

SLS The Red Sea in Umluj is hiring a Duty Manager to lead Front Office operations with a guest-centric approach. You will be the visible hotel leader during shifts, manage check-ins/outs, VIPs, and coordinate across departments to ensure flawless guest experiences.

You will mentor Front Office colleagues, uphold SOPs and brand standards, and respond to incidents while maintaining a proactive, solution-focused attitude in a luxury hospitality setting.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2 years in a supervisory Front Office role in luxury hospitality.
• Experience as Duty Manager or Night Manager preferred.
• Strong knowledge of Front Office operations, reservations, cashiering, and room management.
• Proficiency in Opera PMS and Microsoft Office.
• Excellent command of English, both spoken and written.
• Calm, decisive under pressure with a proactive approach.

Responsibilities

• Maintain a visible leadership presence in the lobby and support Front Office during shifts.
• Welcome VIPs and loyalty members with personalized experiences.
• Handle guest feedback and complaints with timely resolution and documentation.
• Oversee check-in/out, room allocation, and group handling.
• Own Duty Manager shifts and act as senior operational decision-maker after hours.
• Supervise Front Office to ensure SOPs and brand standards are followed.
• Coordinate with Housekeeping, Engineering, Security to resolve issues efficiently.
• Monitor room status and communicate updates between departments.

Skills

Leadership

Guest relations

Front Office operations

VIP handling

Conflict resolution

Team mentoring

Cashiering & reservations

Service excellence

Education

Hospitality Management degree

Tools

Opera PMS

Microsoft Office

Job description

SLS The Red Sea in Umluj is hiring a Duty Manager to lead Front Office operations with a guest-centric approach. You will be the visible hotel leader during shifts, manage check-ins/outs, VIPs, and coordinate across departments to ensure flawless guest experiences.

You will mentor Front Office colleagues, uphold SOPs and brand standards, and respond to incidents while maintaining a proactive, solution-focused attitude in a luxury hospitality setting.