Luxury Front Office Supervisor – Resort Guest Experience

AccorHotel; Saudi Arabia; On-site; SAR 134,000 - 201,000; Full time

Job summary

Fairmont The Red Sea in Umluj, Saudi Arabia, seeks a Front Office Supervisor to lead the front desk team and uphold luxury service standards. You will oversee check-in/out, guest inquiries, and coordination with housekeeping and other departments to ensure seamless guest experiences.

The ideal candidate has at least 3 years in front office, proven leadership, proficiency with hotel management systems and MS Office, and strong communication skills in a high-end hospitality environment.

Qualifications

• Minimum 3 years in front office operations in a hotel or resort.
• Proven supervisory or team leadership experience.
• Strong knowledge of hotel management systems and reservation software.
• Excellent communication and interpersonal skills.
• Exceptional customer service orientation and problem-solving abilities.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft Office and organizational skills.
• Ability to train, motivate, and develop team members.

Responsibilities

• Supervise and manage front office staff, including scheduling and evaluations.
• Oversee guest check-in and check-out procedures for efficiency and accuracy.
• Address guest inquiries and complaints with professionalism and empathy.
• Manage room assignments, reservations and occupancy to optimize revenue.
• Coordinate with housekeeping, maintenance and other departments for seamless operations.
• Train front office staff on customer service excellence and hotel systems.
• Maintain records and reports related to front office operations.

Skills

Front Office

Team Leadership

Customer Service

Communication

Microsoft Office

Hotel Systems

Problem Solving

Tools

Reservation Software

Job description

Fairmont The Red Sea in Umluj, Saudi Arabia, seeks a Front Office Supervisor to lead the front desk team and uphold luxury service standards. You will oversee check-in/out, guest inquiries, and coordination with housekeeping and other departments to ensure seamless guest experiences.

The ideal candidate has at least 3 years in front office, proven leadership, proficiency with hotel management systems and MS Office, and strong communication skills in a high-end hospitality environment.