Lifestyle Concierge – Morning Shift

Azure; Riyadh Region; On-site; SAR 134,000 - 201,000; Full time

Job summary

Azure is seeking a Lifestyle Concierge for the morning shift in Riyadh to be the primary contact for residents, handling requests, inquiries and complaints with professionalism and courtesy.

You will welcome residents, record and follow up on requests, coordinate with Maintenance, Housekeeping and Security to ensure timely service, maintain records, and support daily community operations in line with Azure’s service standards.

Qualifications

• Diploma or bachelor’s degree in Hospitality, Business Administration, or related field preferred.
• 1–3 years of experience in Front Desk, Customer Service, Hospitality, or Residential Operations.
• Good communication and customer service skills.
• Good command of English; Arabic is an advantage.
• Ability to use basic computer systems and record service requests.
• Strong follow‑up, coordination, and problem‑solving skills.

Responsibilities

• Welcome residents and respond to requests, inquiries, and complaints in a professional and friendly manner.
• Receive, record, and follow up on residents’ requests until completion.
• Coordinate with Maintenance, Housekeeping, Security and other departments to ensure timely service delivery.
• Monitor pending requests and communicate updates to residents.
• Escalate urgent issues and unresolved complaints to the Community Manager.
• Maintain accurate records of requests, complaints and service follow‑ups.
• Ensure effective communication between residents and operational teams.
• Support daily community operations and maintain Azure’s service standards.
• Coordinate with the night shift to ensure proper handover of pending requests.

Skills

Customer service

Communication

Coordination

Problem solving

Follow-up

English language

Arabic language

Education

Diploma or bachelor’s degree in Hospitality or related field

Tools

Basic computer systems

Job description

Azure is a lifestyle experience provider managing premium residential communities in Riyadh. We focus on delivering high-quality living experiences through excellent service, responsive support, and well‑maintained residential environments.

Job Purpose

The Lifestyle Concierge – Morning Shift serves as the main point of contact for residents, handling their requests, inquiries, and complaints. The role coordinates with Maintenance, Housekeeping, Security, and other relevant teams to ensure timely follow‑up and a smooth residential experience.

Key Responsibilities

• Welcome residents and respond to their requests, inquiries, and complaints in a professional and friendly manner.
• Receive, record, and follow up on residents’ requests until completion.
• Coordinate with Maintenance, Housekeeping, Security and other departments to ensure timely service delivery.
• Monitor pending requests and communicate updates to residents.
• Escalate urgent issues and unresolved complaints to the Community Manager.
• Maintain accurate records of requests, complaints and service follow‑ups.
• Ensure effective communication between residents and operational teams.
• Support daily community operations and maintain Azure’s service standards.
• Coordinate with the night shift to ensure proper handover of pending requests.

Qualifications & Experience

• Diploma or bachelor’s degree in Hospitality, Business Administration, or a related field is preferred.
• 1–3 years of experience in Front Desk, Customer Service, Hospitality, or Residential Operations.
• Good communication and customer service skills.
• Good command of English; Arabic is an advantage.
• Ability to use basic computer systems and record service requests.
• Strong follow‑up, coordination, and problem‑solving skills.