Night Manager

SLS; Saudi Arabia; On-site; SAR 52,000 - 75,000; Full time

Job summary

SLS The Red Sea is seeking a Night Manager Saudi National to lead overnight operations, guest services, and safety. You will supervise the night team, manage VIP arrivals and service recovery, and act as the senior on-duty representative after hours, ensuring a seamless SLS experience.

The role requires a hospitality degree, at least 3 years Front Office leadership, strong Opera PMS and MS Office knowledge, and the ability to stay composed under pressure, coordinating with departments to

Qualifications

• Degree or diploma in Hospitality Management or related field preferred.
• Minimum 3 years in Front Office with supervisory experience.
• Experience in luxury hospitality and Opera PMS/MS Office preferred.

Responsibilities

• Oversee overnight hotel operations ensuring service, safety and standards.
• Act as senior management on night shift and main contact for guest matters.
• Lead night audit procedures and revenue balancing.
• Coordinate with Front Office, Housekeeping, Security and other departments.
• Provide VIP guest attention and handle escalations to maintain service quality.

Skills

Leadership

Guest service

Night operations

Opera PMS

English

Education

Hospitality degree/diploma

Tools

MS Office

Job description

At SLS The Red Sea the night never means the experience slows down As Night Manager Saudi National you will be the senior leader overseeing the hotel s overnight operations ensuring our guests continue to receive the same seamless attentive and distinctive SLS experience throughout the night With a confident and hands-on approach you will lead the overnight team oversee hotel operations and act as the key point of contact for guest and operational matters after hours From VIP arrivals and service recovery to night audit safety and cross-department coordination you will ensure every detail is handled with care while keeping the hotel running smoothly and setting the team up for a successful day ahead strong Key Responsibilities strong

Key Responsibilities

• Lead and oversee overnight hotel operations ensuring service safety and operational standards are maintained across all areas
• Act as the senior management representative during the night shift and serve as the main point of contact for guest and operational matters
• Maintain a visible presence in the lobby and public areas engaging with guests and supporting the team whenever required
• Oversee night audit procedures room assignments late arrivals early departures group movements and VIP arrivals and departures
• Personally welcome and assist VIP and loyalty guests ensuring preferences and special arrangements are delivered accurately
• Handle guest feedback complaints and service recovery professionally ensuring appropriate resolution and follow-up
• Ensure guest requests preferences and special arrangements are properly recorded communicated and followed through
• Conduct regular property walkthroughs to monitor safety cleanliness presentation and overall service standards throughout the night
• Serve as the overnight emergency response lead and coordinate with Security Engineering and other relevant teams when incidents occur
• Ensure compliance with hotel safety security health hygiene and emergency procedures during overnight operations
• Coordinate closely with Front Office Housekeeping Engineering Security and other departments to ensure smooth overnight operations
• Lead shift briefings and handovers ensuring important guest operational and safety information is clearly communicated between shifts
• Lead support and coach overnight colleagues providing guidance and on-the-spot support when required
• Monitor colleague grooming conduct and guest engagement to ensure alignment with SLS standards
• Support the Night Auditor with daily revenue balancing transaction reconciliation discrepancies and completion of night audit requirements
• Review high-balance accounts open paymasters credit risks rebates adjustments and other financial matters in line with hotel procedures
• Authorize late check-outs complimentary postings paid-outs rebates and adjustments within assigned authority
• Identify and support upselling opportunities while contributing to Front Office revenue performance
• Ensure guest registrations and records are accurate and completed in accordance with hotel procedures and applicable Saudi tourism requirements
• Maintain accurate guest information in Opera PMS including preferences profiles identification details and relevant stay information
• Review and maintain the Duty Manager Logbook ensuring clear records and appropriate follow-up for the morning and leadership teams
• Manage overbooking or other unexpected operational situations effectively ensuring alternative arrangements maintain the expected guest experience
• Monitor the overnight presentation and atmosphere of the lobby and public areas including lighting music scent and overall appearance
• Prepare and communicate overnight reports incidents outstanding matters and key updates to the relevant teams and senior leaders
• Support the continuous improvement of guest satisfaction service recovery upselling guest preference recognition and other Front Office performance indicators

Qualifications

• Degree or diploma in Hospitality Management or a related field is preferred.
• Minimum of 3 years of experience in Front Office operations, with previous experience in a supervisory or leadership role.
• Previous experience within a luxury, lifestyle, or high-end hospitality environment is preferred.
• Strong working knowledge of Opera PMS and Microsoft Office.
• Strong understanding of Front Office operations, night audit procedures, guest service, and hotel safety requirements.
• Confident in handling guest complaints, operational challenges, and emergency situations independently.
• Strong leadership, communication, and decision-making skills, with the ability to remain composed under pressure.
• Excellent attention to detail with strong follow-up and organizational skills.
• Excellent command of English; Arabic or additional languages are an advantage.
• Flexible to work overnight shifts, weekends, and public holidays according to operational requirements.