Lead Service Advisor - Guest-First Auto Care & Quality

Jobtailor; Makkah Region; On-site; SAR 78,000 - 156,000; Full time

Job summary

Jobtailor in Saudi Arabia seeks a seasoned Service Advisor to lead center operations, ensure guest satisfaction, and drive productivity through a Guest First mindset.

You will coordinate with technicians, explain repairs and costs to customers, monitor progress, and maintain quality-control standards while upholding company policies.

The role requires a Service Advisor Level 2 certification, a bachelor’s degree, 5+ years in service, and bilingual English and Arabic abilities.

Qualifications

• Bachelor’s Degree or Equivalent.
• Minimum 5 years’ experience in Service area.
• Service Advisor Level 2 Certification.
• English and Arabic language skills.
• Knowledge of time management, monitoring, stress tolerance, interpersonal skills, communication, achievement/effort, and problem solving.
• Automotive and technical knowledge, including pre-diagnostic questioning and troubleshooting.
• Knowledge of worksheets, word processing, presentation, and database management.
• Ability to communicate with customers, determine needs, and sell dealership parts and services.

Responsibilities

• Facilitate service operations to achieve customer satisfaction and productivity targets.
• Define and prepare business plans to meet operational targets.
• Provide efficient service with a Guest First mindset.
• Explain repair work, estimated costs, and delivery times to customers.
• Coordinate with technicians on job assignments, diagnostics, and final inspections.
• Monitor repair progress and obtain approvals for additional parts.
• Maintain compliance with quality-control policies and procedures.

Skills

Service Advisor Level 2 Certification

Automotive Knowledge

Customer Engagement

Time Management

Bilingual English Arabic

Interpersonal Skills

Communication

Problem Solving

Judgment

Decision-Making

Inductive Reasoning

Basic Computer Skills

Education

Bachelor’s Degree or Equivalent

Tools

Word Processing

Presentation Software

Database Management

Job description

Jobtailor in Saudi Arabia seeks a seasoned Service Advisor to lead center operations, ensure guest satisfaction, and drive productivity through a Guest First mindset.

You will coordinate with technicians, explain repairs and costs to customers, monitor progress, and maintain quality-control standards while upholding company policies.

The role requires a Service Advisor Level 2 certification, a bachelor’s degree, 5+ years in service, and bilingual English and Arabic abilities.