Service Advisor

Jobtailor

Makkah Region

On-site

SAR 78,000 - 156,000

Full time

2 days ago

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Job summary

Jobtailor in Saudi Arabia seeks a seasoned Service Advisor to lead center operations, ensure guest satisfaction, and drive productivity through a Guest First mindset.

You will coordinate with technicians, explain repairs and costs to customers, monitor progress, and maintain quality-control standards while upholding company policies.

The role requires a Service Advisor Level 2 certification, a bachelor’s degree, 5+ years in service, and bilingual English and Arabic abilities.

Qualifications

Bachelor’s Degree or Equivalent.
Minimum 5 years’ experience in Service area.
Service Advisor Level 2 Certification.
English and Arabic language skills.
Knowledge of time management, monitoring, stress tolerance, interpersonal skills, communication, achievement/effort, and problem solving.
Automotive and technical knowledge, including pre-diagnostic questioning and troubleshooting.
Knowledge of worksheets, word processing, presentation, and database management.
Ability to communicate with customers, determine needs, and sell dealership parts and services.

Responsibilities

Facilitate service operations to achieve customer satisfaction and productivity targets.
Define and prepare business plans to meet operational targets.
Provide efficient service with a Guest First mindset.
Explain repair work, estimated costs, and delivery times to customers.
Coordinate with technicians on job assignments, diagnostics, and final inspections.
Monitor repair progress and obtain approvals for additional parts.
Maintain compliance with quality-control policies and procedures.

Skills

Service Advisor Level 2 Certification

Automotive Knowledge

Customer Engagement

Time Management

Bilingual English Arabic

Interpersonal Skills

Communication

Problem Solving

Judgment

Decision-Making

Inductive Reasoning

Basic Computer Skills

Education

Bachelor’s Degree or Equivalent

Tools

Word Processing

Presentation Software

Database Management

Job description

Facilitate service operations in the center to achieve customer satisfaction, customer retention, and productivity targets
Define and prepare business plans to meet operational targets
Provide efficient service through a Guest First mindset
Apply Jameel Standards related to the Service Advisor role
Implement company policies regarding safety, welfare, integrity, and branding
Carry out pre-acceptance vehicle inspections and record vehicle condition and inventory
Support GDI achievement and customer retention through professional customer engagement
Coordinate with the Chief Technician on job assignments, diagnostics, repairs, and final inspections
Explain repair work, estimated costs, and delivery times to customers
Communicate repair progress and obtain approval for additional parts
Support a Guest Centric and Fix-It-Right mindset across the service team
Coordinate with the Parts Department to ensure parts availability and timely vehicle delivery
Conduct post-service follow-up and report complaints or concerns to the Workshop Floor Manager
Monitor Job Controller data entry, repair records, and vehicle delivery status for productivity analysis
Ensure compliance with quality-control policies and procedures

Requirements

Bachelor’s Degree or Equivalent
Minimum 5 years’ experience in Service area
Service Advisor Level 2 certification
English / Arabic language skills
Knowledge of time management, monitoring, active learning, stress tolerance, interpersonal skills, communication, achievement/effort, computer skills, judgment, decision-making, social perceptiveness, problem sensitivity, and inductive reasoning
Automotive and technical knowledge, including pre-diagnostic questioning and troubleshooting
Knowledge of worksheets, word processing, presentation, and database management
Ability to communicate with customers, determine their needs, and sell dealership parts and service capabilities
Basic knowledge of production systems designed to improve productivity

Core Competencies

Demonstrates expertise in service operations management, customer engagement, and compliance with quality-control standards. Proficient in automotive knowledge, effective communication, and problem-solving to enhance customer satisfaction and retention.

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