Guest-Centric Service Operations Advisor

Abdul Latif Jameel Enterprises; Jeddah; On-site; SAR 129,926 - 194,889; Full time

Job summary

Abdul Latif Jameel Enterprises in Jeddah is seeking a skilled professional dedicated to ensuring high-quality vehicle repairs and customer satisfaction. You will be responsible for conducting pre-acceptance inspections, discussing repairs with customers, and coordinating with the Chief Technician for timely service.

The ideal candidate has excellent communication skills, time management capabilities, and a Bachelor's degree. A customer-centric approach and technical knowledge in automotive services are essential for this role.

Qualifications

• Proven ability to communicate and determine customers’ needs.
• Ability to deal with stress, and possess automotive and technical knowledge.

Responsibilities

• Conduct pre-acceptance inspection and confirm results with customers.
• Discuss repair details and estimated costs with customers.
• Communicate with customers about repair progress.

Skills

Time Management

Monitoring

Active Learning

Inter-Personal Skills

Good Communication Skills

Computer Skills

After Sales Related Skills

Education

Bachelor's Degree

Job description

Abdul Latif Jameel Enterprises in Jeddah is seeking a skilled professional dedicated to ensuring high-quality vehicle repairs and customer satisfaction. You will be responsible for conducting pre-acceptance inspections, discussing repairs with customers, and coordinating with the Chief Technician for timely service.

The ideal candidate has excellent communication skills, time management capabilities, and a Bachelor's degree. A customer-centric approach and technical knowledge in automotive services are essential for this role.