After-Sales Service Center Leader - Growth & Excellence

Ceer; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Ceer in Saudi Arabia is seeking a Service Centre Manager to lead all service centre operations, driving customer satisfaction, retention, revenue and productivity while maintaining manufacturer standards and aftersales procedures.

You will oversee workforce planning, workshop efficiency, quality management and cross‑department collaboration (Parts, Warranty) to deliver an exceptional customer experience and continuous improvement.

Qualifications

• 7+ years in automotive aftersales operations
• At least 3 years in a managerial role within a dealership environment
• Proven experience in service operations management and customer service leadership

Responsibilities

• Lead and manage all Service Centre operations including service reception, workshop operations, customer service and warranty activities
• Develop and implement business plans and operational strategies to achieve revenue, profitability, productivity and customer satisfaction targets
• Monitor service performance and take corrective actions to ensure departmental objectives and KPIs are met
• Manage workforce planning, manpower utilization and resource allocation to support operational requirements
• Drive workshop productivity, efficiency, capacity utilization and vehicle throughput
• Ensure repairs and maintenance comply with manufacturer standards and delivery commitments
• Collaborate with Parts, Warranty and other departments for seamless after-sales operations
• Promote a culture of continuous improvement and staff development through coaching and performance management

Skills

Leadership

Customer service

Operations management

People management

Talent development

Continuous improvement

Quality management

Education

Bachelor's degree in mechanical engineering

Bachelor's degree in automotive engineering

Bachelor's degree in industrial engineering

Professional certifications in service management

Job description

Ceer in Saudi Arabia is seeking a Service Centre Manager to lead all service centre operations, driving customer satisfaction, retention, revenue and productivity while maintaining manufacturer standards and aftersales procedures.

You will oversee workforce planning, workshop efficiency, quality management and cross‑department collaboration (Parts, Warranty) to deliver an exceptional customer experience and continuous improvement.