Service Advisor

Jobtailor; Medina; On-site; SAR 50,000 - 90,000; Full time

Job summary

Jobtailor in Medina, Saudi Arabia, is seeking a skilled Service Advisor II to manage service operations, ensure customer satisfaction, and drive retention. The role emphasizes a Guest First mindset and adherence to Jameel Standards.

You will coordinate with technicians, explain repairs and costs, monitor repair progress, and uphold quality-control policies. Fluency in English or Arabic is required, with a Service Advisor Level 2 certification.

Qualifications

• Minimum Bachelor’s Degree or Equivalent.
• Minimum 5 years’ experience in Service area.
• English / Arabic.
• Service Advisor Level 2 Certification.
• Knowledge of principles and processes for customer and personal services.
• Basic knowledge of promoting and selling products or services.
• Basic knowledge of production systems designed to improve productivity.
• Time management and monitoring skills.
• Active learning and stress tolerance.
• Strong interpersonal, communication, judgment, decision-making, and social perceptiveness skills.
• Computer skills in worksheets, word processing, presentations, and database management.
• Problem sensitivity and inductive reasoning.
• Automotive and technical knowledge, including pre-diagnostic questioning and troubleshooting.

Responsibilities

• Facilitate service operations to achieve customer satisfaction, retention, and targets.
• Define and prepare business plans to meet operational targets.
• Provide efficient service using a Guest First mindset.
• Coordinate with the Chief Technician on job assignments, diagnostics, repairs, and final inspections.
• Explain required work, estimated repair costs, and delivery times to customers.
• Coordinate spare parts with the Parts Department to complete repairs and timely vehicle delivery.
• Monitor Job Controller data entry, repair records, and vehicle delivery status.
• Ensure compliance with quality-control policies and procedures.

Skills

Service operations management

Customer engagement

Automotive knowledge

Pre-diagnostic questioning

Communication skills

Time management

Data entry & databases

Problem solving

Education

Bachelor’s Degree or Equivalent

Tools

Worksheets

Word processing

Presentations

Database management

Job description

• Facilitate service operations to achieve customer satisfaction, customer retention, and productivity targets
• Define and prepare business plans to meet operational targets
• Provide efficient service using a Guest First mindset
• Apply Jameel Standards and company policies concerning safety, welfare, integrity, and branding
• Conduct pre-acceptance vehicle inspections and record vehicle condition and inventory
• Support GDI achievement and customer retention through professional customer engagement
• Coordinate with the Chief Technician on job assignments, diagnostics, repairs, and final inspections
• Explain required work, estimated repair costs, and delivery times to customers
• Communicate repair progress and obtain approval for additional parts
• Support a Guest Centric and Fix-It-Right approach across the service team
• Coordinate spare parts with the Parts Department to complete repairs and ensure timely vehicle delivery
• Conduct post-service follow-up and report complaints or concerns to the Workshop Floor Manager
• Confirm service repair agreements with customers
• Monitor Job Controller data entry, repair records, and vehicle delivery status
• Ensure compliance with quality-control policies and procedures

Requirements

• Minimum Bachelor’s Degree or Equivalent
• Minimum 5 years’ experience in Service area
• English / Arabic
• Service Advisor Level 2 certification
• Knowledge of principles and processes for customer and personal services
• Basic knowledge of promoting and selling products or services
• Basic knowledge of production systems designed to improve productivity
• Time management and monitoring skills
• Active learning and stress tolerance
• Strong interpersonal, communication, judgment, decision-making, and social perceptiveness skills
• Computer skills in worksheets, word processing, presentations, and database management
• Problem sensitivity and inductive reasoning
• Automotive and technical knowledge, including pre-diagnostic questioning and troubleshooting

Core Competencies

Demonstrates expertise in service operations management, focusing on customer satisfaction and retention while ensuring compliance with quality-control policies. Proficient in automotive knowledge, including diagnostics and troubleshooting, complemented by strong communication and interpersonal skills.

Highest-signal resume keywords

• Service Operations Management
• Customer Engagement
• Automotive Knowledge
• Service Advisor Level 2 Certification
• Time Management

ATS Optimization Keywords

Hard Skills

• Automotive Knowledge
• Pre-Diagnostic Questioning
• Troubleshooting
• Service Operations Management
• Quality-Control Compliance
• Data Entry Monitoring
• Repair Record Management
• Business Planning
• Productivity Improvement
• Vehicle Inspection

Soft Skills

• Interpersonal Skills
• Communication Skills
• Decision-Making
• Judgment
• Stress Tolerance

Certifications & Qualifications

• Service Advisor Level 2 Certification

Industry Keywords

• Customer Satisfaction
• Customer Retention
• Guest First Mindset
• Jameel Standards
• Parts Coordination
• Repair Cost Estimation
• Post-Service Follow-Up
• Guest Centric Approach
• Fix-It-Right Approach
• Operational Targets

Tools & Technologies

• Worksheets
• Word Processing
• Presentations
• Database Management