Last-Mile Operations Lead: Fast Grocery Delivery

Amazon Inc.; Jeddah; On-site; SAR 180,000 - 260,000; Full time

Job summary

Amazon Ultra Fast Grocery (UFG) operations is seeking an experienced Operations Lead to manage end-to-end last mile operations across multiple sites in KSA. You will drive performance, safety, and morale while meeting customer metrics and cost targets, and lead DSP partnerships with a focus on Lean/Six Sigma methodologies.

You will coordinate training plans for delivery associates and ensure adherence to Amazon policies, with travel across stores within Saudi Arabia as needed.

Qualifications

• Bachelor’s degree in a customer facing environment, warehousing, logistics or manufacturing.
• Strong communication skills (written and verbal).
• Proficiency in MS Excel.
• Ability to travel to different stores within KSA.

Responsibilities

• Managing, on a daily basis, end to end last mile operations for either one large site or a combination of small sites, supervising last mile dispatch operations.
• Meeting customer facing metrics, while maintaining operational / cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members and DSP partners. Preparing and implementing training and development plans for the DAs.
• Working closely with DSP to continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.

Skills

Last mile ops

People management

Data-driven decisions

SQL (adv)

English fluency

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Excel

SQL

Job description

Amazon Ultra Fast Grocery (UFG) operations is seeking an experienced Operations Lead to manage end-to-end last mile operations across multiple sites in KSA. You will drive performance, safety, and morale while meeting customer metrics and cost targets, and lead DSP partnerships with a focus on Lean/Six Sigma methodologies.

You will coordinate training plans for delivery associates and ensure adherence to Amazon policies, with travel across stores within Saudi Arabia as needed.