Operations Executive, Amazon Now

Amazon Inc.; Jeddah; On-site; SAR 180,000 - 260,000; Full time

Job summary

Amazon Ultra Fast Grocery (UFG) operations is seeking an experienced Operations Lead to manage end-to-end last mile operations across multiple sites in KSA. You will drive performance, safety, and morale while meeting customer metrics and cost targets, and lead DSP partnerships with a focus on Lean/Six Sigma methodologies.

You will coordinate training plans for delivery associates and ensure adherence to Amazon policies, with travel across stores within Saudi Arabia as needed.

Qualifications

• Bachelor’s degree in a customer facing environment, warehousing, logistics or manufacturing.
• Strong communication skills (written and verbal).
• Proficiency in MS Excel.
• Ability to travel to different stores within KSA.

Responsibilities

• Managing, on a daily basis, end to end last mile operations for either one large site or a combination of small sites, supervising last mile dispatch operations.
• Meeting customer facing metrics, while maintaining operational / cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members and DSP partners. Preparing and implementing training and development plans for the DAs.
• Working closely with DSP to continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.

Skills

Last mile ops

People management

Data-driven decisions

SQL (adv)

English fluency

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Excel

SQL

Job description

Job ID: 10594291 | Afaq - Warehouse Branch - J02

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety – as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key Job Responsibilities

• Managing, on a daily basis, end to end last mile operations for either one large site or a combination of small sites, supervising last mile dispatch operations:
• Meeting customer facing metrics, while maintaining operational / cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members and DSP partners. Preparing and implementing training and development plans for the DAs.
• Working closely with DSP to continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.

Internal Job Description

Loop competencies

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Basic Qualifications

• A Bachelor’s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
• Strong communication skills (written and verbal).
• Proficiency in MS Excel.
• Ability travel to different stores within KSA.

Preferred Qualifications

• A self-motivated person with the ability to motivate the associates/team members.
• Strong execution skills, action oriented, go getter.
• Resourceful to identify the way to get things done using limited resources.
• Ability to work under pressure situations.
• Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
• Good people management skills.
• Good analytical and problem solving skills.
• 1-3 yrs of experience in managing a process and people as a lead.
• Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Basic Qualifications

• Experience with Microsoft Office products and applications
• Experience with Excel
• Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.