Senior Last-Mile Logistics Operations Leader

PROVEN; Riyadh; On-site; SAR 360,000 - 520,000; Full time

Job summary

PROVEN is seeking a Senior Logistics Operations Manager to lead and optimize last‑mile delivery operations across multiple client locations in Saudi Arabia. The role focuses on supervising large delivery workforces, ensuring service levels, and driving productivity and profitability through data‑driven decisions.

You will collaborate with HR, finance, and commercial teams to plan budgets, forecast demand, and manage client relationships while upholding operational excellence and compliance with

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Engineering, Business Administration, or related field.
• Postgraduate qualifications in Operations, Supply Chain, or Management are advantageous.

Responsibilities

• Oversee daily last-mile delivery operations across client locations and ensure contractual compliance.
• Lead delivery associates, supervisors, and logistics coordinators with workforce planning and deployment.
• Coordinate with HR to support onboarding, mobilization, replacement, and manpower requirements.
• Monitor KPIs including rider productivity, attendance, utilization, on-time delivery, and SLA compliance.
• Manage client relationships and resolve disruptions via root-cause analysis and corrective actions.
• Develop dashboards and reporting to support data-driven decisions.
• Monitor costs, utilization, and contract profitability to improve margins.
• Collaborate with finance on budgeting, forecasting, and client billing.
• Establish SOPs and continuous improvement initiatives.
• Support mobilization of new contracts and expansion while maintaining service quality.

Skills

Excel proficiency

Power BI

Leadership

People management

Analytical skills

Forecasting

Education

Bachelor's degree in Logistics or related field

Postgraduate qualifications in Operations or Supply Chain

Tools

Delivery management systems

Workforce scheduling tools

Job description

PROVEN is seeking a Senior Logistics Operations Manager to lead and optimize last‑mile delivery operations across multiple client locations in Saudi Arabia. The role focuses on supervising large delivery workforces, ensuring service levels, and driving productivity and profitability through data‑driven decisions.

You will collaborate with HR, finance, and commercial teams to plan budgets, forecast demand, and manage client relationships while upholding operational excellence and compliance with