Last-Mile Delivery Operations Lead

J&T Express; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

J&T Express in Riyadh is seeking a delivery operations supervisor to lead and coordinate daily last-mile delivery activities, ensuring completeness and adherence to service levels.

You will manage and monitor delivery drivers, allocate routes, monitor on-time delivery, and drive efficiency by minimizing delays and extra mileage.

Collaborating with warehouse, dispatch, and customer service teams, you will ensure smooth order flow from dispatch to final delivery and address exceptions.

Qualifications

• Lead daily last-mile delivery operations.
• Monitor and manage delivery drivers/riders.
• Track performance metrics and customer feedback.
• Ensure adherence to procedures and service levels.

Responsibilities

• Coordinate with warehouse and dispatch to ensure smooth order flow.
• Optimize routes to maximize efficiency and minimize delays.
• Address delayed or failed deliveries with corrective actions.

Skills

Last-mile delivery

Route planning

Performance tracking

Team coordination

Job description

J&T Express in Riyadh is seeking a delivery operations supervisor to lead and coordinate daily last-mile delivery activities, ensuring completeness and adherence to service levels.

You will manage and monitor delivery drivers, allocate routes, monitor on-time delivery, and drive efficiency by minimizing delays and extra mileage.

Collaborating with warehouse, dispatch, and customer service teams, you will ensure smooth order flow from dispatch to final delivery and address exceptions.