IT Support Technician (1413)

2P Perfect Presentation; Riyadh Region; On-site; SAR 89,000 - 134,000; Full time

Job summary

2P Perfect Presentation in Saudi Arabia is seeking an experienced IT Support Technician to provide preventive and corrective maintenance and day-to-day technical support for IT assets and end-users. The role focuses on supporting Windows and Office environments and resolving issues efficiently.

The ideal candidate has at least 3 years in IT maintenance and strong troubleshooting, communication, and teamwork skills, with the ability to work within a fast-paced ICT environment in Riyadh Region.

Qualifications

• Minimum 3 years of experience in technical maintenance and IT support.
• Strong troubleshooting and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Strong teamwork skills.

Responsibilities

• Perform preventive maintenance for IT devices and technical assets.
• Receive and respond to emergency technical support and maintenance requests.
• Analyze support requests and provide appropriate technical solutions.
• Troubleshoot and maintain IT equipment based on registered support tickets.
• Document resolutions and close requests within the technical support system.
• Escalate unresolved incidents to higher-level technical support teams.
• Support Microsoft Windows and Microsoft Office environments.
• Provide remote technical assistance using approved remote support tools.
• Maintain accurate records of incidents, solutions, and support activities.

Skills

Troubleshooting

Verbal communication

Written communication

Teamwork

Education

IT-related qualification

Job description

Since 2004, 2P - Perfect Presentation has been a leader in Saudi Arabia's ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency.

We are looking for an experienced IT Support Technician to provide preventive and corrective maintenance and day-to-day technical support for IT assets and end-users.

Key Responsibilities

• Perform preventive maintenance for IT devices and technical assets.
• Receive and respond to emergency technical support and maintenance requests.
• Analyze support requests and provide appropriate technical solutions.
• Troubleshoot and maintain IT equipment based on registered support tickets.
• Document resolutions and close requests within the technical support system.
• Escalate unresolved incidents to higher-level technical support teams.
• Support Microsoft Windows and Microsoft Office environments.
• Provide remote technical assistance using approved remote support tools.
• Maintain accurate records of incidents, solutions, and support activities.

Requirements

• Relevant qualification in an IT-related discipline.
• Minimum 3 years of experience in technical maintenance and IT support.
• Strong troubleshooting and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Strong teamwork skills.

Preferred Certifications

• CompTIA A+
• MCSA
• MTA