IT Support Technician - Windows & Remote Helpdesk

2P Perfect Presentation; Riyadh Region; On-site; SAR 89,000 - 134,000; Full time

Job summary

2P Perfect Presentation in Saudi Arabia is seeking an experienced IT Support Technician to provide preventive and corrective maintenance and day-to-day technical support for IT assets and end-users. The role focuses on supporting Windows and Office environments and resolving issues efficiently.

The ideal candidate has at least 3 years in IT maintenance and strong troubleshooting, communication, and teamwork skills, with the ability to work within a fast-paced ICT environment in Riyadh Region.

Qualifications

• Minimum 3 years of experience in technical maintenance and IT support.
• Strong troubleshooting and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Strong teamwork skills.

Responsibilities

• Perform preventive maintenance for IT devices and technical assets.
• Receive and respond to emergency technical support and maintenance requests.
• Analyze support requests and provide appropriate technical solutions.
• Troubleshoot and maintain IT equipment based on registered support tickets.
• Document resolutions and close requests within the technical support system.
• Escalate unresolved incidents to higher-level technical support teams.
• Support Microsoft Windows and Microsoft Office environments.
• Provide remote technical assistance using approved remote support tools.
• Maintain accurate records of incidents, solutions, and support activities.

Skills

Troubleshooting

Verbal communication

Written communication

Teamwork

Education

IT-related qualification

Job description

2P Perfect Presentation in Saudi Arabia is seeking an experienced IT Support Technician to provide preventive and corrective maintenance and day-to-day technical support for IT assets and end-users. The role focuses on supporting Windows and Office environments and resolving issues efficiently.

The ideal candidate has at least 3 years in IT maintenance and strong troubleshooting, communication, and teamwork skills, with the ability to work within a fast-paced ICT environment in Riyadh Region.