IT Support

JASARA PMC; Riyadh; On-site; SAR 47,000 - 60,000; Full time

Job summary

JASARA PMC in Riyadh is seeking an IT Support Associate to provide first‑line helpdesk support for basic hardware and software, and assist with onboarding and device configuration. You will troubleshoot Windows OS, Office 365, email, and network issues, log tickets, and help maintain IT assets and meeting room setups.

Fresh graduates with a Bachelor's in IT or CS, strong communication, and a desire to learn are encouraged to apply; English fluency is essential with Arabic an advantage.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Basic knowledge of Windows OS, Office 365, and networking fundamentals.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Provide first‑line support for basic hardware and software issues.
• Assist with installation and configuration of laptops, desktops, and mobile devices.
• Support onboarding by preparing devices, accounts, and access permissions.
• Troubleshoot common issues related to Windows OS, Office 365, email, and network connectivity.
• Log and track IT service desk tickets, ensuring timely follow‑up.
• Assist in maintaining IT asset inventory and documentation.
• Support meeting rooms and video conferencing setups.
• Escalate complex issues to senior IT staff when required.
• Follow IT policies, cybersecurity guidelines, and best practices.

Skills

Communication

Customer service

English fluency

Eagerness to learn

Troubleshooting

Organization & follow-up

Education

Bachelor's degree in Information Technology/Computer Science

Tools

Windows OS

Office 365

Networking fundamentals

Job description

Key Accountabilities

• Provide first‑line support for basic hardware and software issues.
• Assist with installation and configuration of laptops, desktops, and mobile devices.
• Support onboarding by preparing devices, accounts, and access permissions.
• Troubleshoot common issues related to Windows OS, Office 365, email, and network connectivity.
• Log and track IT service desk tickets, ensuring timely follow‑up.
• Assist in maintaining IT asset inventory and documentation.
• Support meeting rooms and video conferencing setups.
• Escalate complex issues to senior IT staff when required.
• Follow IT policies, cybersecurity guidelines, and best practices.

Required Skills & Competencies

• Function / Department: Information Technology
• Job Location: Riyadh – Overhead
• Reports To: IT Manager
• Years of Experience: 0–1 year (Fresh Graduate)
• Degree / Qualification: Bachelor’s degree in Information Technology, Computer Science, or related field
• Basic knowledge of Windows OS, Office 365, and networking fundamentals.
• Strong communication and customer service skills.
• Eagerness to learn and develop technical skills.
• Ability to troubleshoot common IT issues.
• Good organizational and follow‑up skills.
• Fluency in English; Arabic is an advantage.