IT Support

JASARA Program Management Company; Riyadh; On-site; SAR 54,000 - 90,000; Full time

Job summary

JASARA Program Management Company is seeking a proactive IT Support Specialist to provide first line helpdesk assistance for hardware and software issues in Riyadh. You will assist with installation and configuration of laptops, desktops, and mobile devices, and support onboarding by preparing device accounts and access permissions.

The role requires strong English communication, basic knowledge of Windows OS, Office 365, and networking fundamentals, and a willingness to learn and escalate

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Strong communication and customer service skills.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Provide first line support for basic hardware and software issues.
• Assist with installation and configuration of laptops, desktops and mobile devices.
• Support onboarding by preparing devices accounts and access permissions.
• Troubleshoot Windows OS, Office 365, and network connectivity.
• Log and track IT service desk tickets ensuring timely follow up.
• Maintain IT asset inventory and documentation.
• Support meeting rooms and video conferencing setups.
• Escalate complex issues to senior IT staff when required.

Skills

Customer service

Communication

Troubleshooting

Organization

Follow‑up

Education

Bachelor's degree in IT/CS

Tools

Windows OS

Office 365

Networking fundamentals

Job description

Provide first line support for basic hardware and software issues Assist with installation and configuration of laptops desktops and mobile devices Support onboarding by preparing devices accounts and access permissions Troubleshoot common issues related to Windows OS Office 365 email and network connectivity Log and track IT service desk tickets ensuring timely follow up Assist in maintaining IT asset inventory and documentation Support meeting rooms and video conferencing setups Escalate complex issues to senior IT staff when required Follow IT policies cybersecurity guidelines and best practices

Degree / Qualification: Bachelor s degree in Information Technology, Computer Science, or related field Basic knowledge of Windows OS, Office 365, and networking fundamentals. Strong communication and customer service skills. Eagerness to learn and develop technical skills. Ability to troubleshoot common IT issues. Good organizational and follow up skills. Fluency in English; Arabic is an advantage.