Tahreez/Riyadh -Senior IT Help Desk

Alturki Holding; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Alturki Holding is seeking an experienced IT Specialist for its Tahreez office in Riyadh. The role involves installing, maintaining, and supporting computer systems, networks, and hardware in a fast-paced corporate IT environment.

The ideal candidate holds a Bachelor's degree in IT/CS, at least 5 years in IT Help Desk or Technical Support, and proven skills in AD, backups, patch management, and security practices. Applicants should be able to train users and contribute to IT projects.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• Minimum of 5 years of experience in a similar IT Help Desk/Technical Support role.
• Experience with system backups, patch management, and disaster recovery procedures.

Responsibilities

• Install, configure, and maintain computer hardware, software, printers, and other IT equipment.
• Provide technical support and troubleshoot hardware, software, and network issues.
• Monitor and maintain network performance, security, and connectivity.
• Manage user accounts, permissions, and access rights.
• Install software updates, patches, and antivirus solutions.
• Perform regular system backups and assist with disaster recovery planning.
• Maintain IT documentation, inventory, and support records.
• Ensure compliance with IT policies, security standards, and best practices.
• Assist with implementation of new technologies and IT projects.
• Train users on IT systems, software, and security awareness.

Skills

Hardware installation

Troubleshooting

Active Directory

Networking basics

IT security fundamentals

User training & support

Documentation & inventory

Multitasking & prioritization

Education

Bachelor's degree in IT/CS or related field

Tools

Ticketing systems

Inventory management

Patch management tools

Antivirus solutions

Job description

Company

Job Family

City

KSA - Riyadh

Department

IT

Closing Date

30-Sep-2026

Role Summary

The IT Specialist is responsible for installing, maintaining and supporting computer systems, networks & hardware in Tahreez office based in Riyadh.

Qualifications

Education

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

Experience

Minimum of 5 years of experience in a similar IT Help Desk, Technical Support, or IT Support role.

Proven experience troubleshooting hardware, software, and network issues in a business environment.

Experience managing user accounts, access rights, and Active Directory (or similar directory services).

Experience with system backups, patch management, and basic disaster recovery procedures.

Prior involvement in IT projects or technology rollouts is preferred.

Technical Skills

Strong knowledge of desktop/laptop hardware installation, configuration, and maintenance.

Proficiency with Windows and/or macOS operating systems; familiarity with common business software suites.

Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).

Familiarity with antivirus/endpoint security solutions and patch management tools.

Experience with ticketing systems and IT documentation/inventory tools.

Understanding of IT security standards and compliance best practices (e.g., data protection, access control).

Strong customer service orientation and communication skills for user training and support.

Ability to explain technical issues to non-technical staff clearly.

Strong problem-solving and analytical skills for diagnosing hardware/software/network issues.

Good organizational skills for maintaining documentation, inventory, and support records.

Ability to work independently and manage multiple support requests/priorities.

Responsibilities

Install, configure, and maintain computer hardware, software, printers, and other IT equipment

Provide technical support and troubleshoot hardware, software, and network issues

Monitor and maintain network performance, security, and connectivity

Manage user accounts, permissions, and access rights

Install software updates, patches, and antivirus solutions

Perform regular system backups and assist with disaster recovery planning

Maintain IT documentation, inventory, and support records

Ensure compliance with IT policies, security standards, and best practices

Assist with the implementation of new technologies and IT projects

Train users on IT systems, software, and security awareness

Note: you will be required to attach the following: