IT Technical Support Officer

Riyadh Cables Group; Riyadh; On-site; SAR 67,000 - 134,000; Full time

Job summary

Riyadh Cables Group is seeking an IT Technical Support Officer in Riyadh, KSA to provide frontline hardware, software, and network support. The role includes troubleshooting, user assistance, and on-site or remote diagnostics to keep IT services running smoothly.

You will perform system maintenance, updates, backups, and security software configurations, while supporting printers, scanners, and peripherals. 2–5 years of IT support experience is preferred, with relevant certifications a plus.

Qualifications

• Associate degree in information technology or related field.
• 2–5 years of proven IT support experience.
• Certifications such as CompTIA A+, Network+, Microsoft 365 or ITIL are a plus.

Responsibilities

• Provide first-line support to end-users for hardware, software, and network issues.
• Respond to and resolve IT support tickets in a timely manner.
• Assist users with system errors, connectivity issues, and application malfunctions.
• Conduct remote or on-site troubleshooting to diagnose and resolve problems.
• Document issues and resolutions for future reference.
• Maintain inventory of IT equipment and licenses.

Skills

Problem solving

Communication skills

Task prioritization

Remote support tools

Microsoft 365

Active Directory

Networking basics

Troubleshooting

Hardware repair

Printers & peripherals

Education

Associate degree in information technology

Tools

CompTIA A+

Network+

Microsoft 365

ITIL

Remote support tools

Ticketing systems

Job description

Position Title: IT Technical Support Officer

Job Location: Riyadh, KSA.

Company Overview

Riyadh Cables Group is the leading manufacturer of electrical wires and cables in the MENA region, offering innovative power transmission and communication solutions that fuel sustainable development. Our commitment to environmentally responsible practices and cutting-edge technology drives progress across infrastructure, energy, and industrial sectors.

We are an equal opportunity employer and value diversity in our workforce with a dynamic environment that encourages growth, innovation, and sustainability.

Technical Support:

• Provide first-line support to end-users for hardware, software, and network-related issues.
• Respond to and resolve IT support tickets in a timely manner.
• Assist users with system errors, connectivity issues, and application malfunctions.
• Conduct remote or on-site troubleshooting to diagnose and resolve technical problems.

System Maintenance:

• Perform routine system checks, updates, and backups to ensure optimal performance.
• Monitor system performance and resolve potential issues proactively.
• Install, configure, and update operating systems, applications, and security software.
• Maintain and troubleshoot printers, scanners, and other peripheral devices.

User Management:

• Create, manage, and deactivate user accounts in accordance with company policies.
• Assist with password resets and access control issues.
• Train users in proper use of hardware, software, and IT resources.

Network Support:

• Assist with maintaining network hardware and configurations, including routers, switches, and wireless access points.
• Troubleshoot basic network connectivity problems.
• Work with the network administrator to implement network changes and upgrades.

Documentation and Reporting:

• Document technical issues, solutions, and resolutions for future reference.
• Maintain an updated inventory of IT equipment and software licenses.
• Provide regular reports on health and support activities.

Collaboration and Projects:

• Assist with IT projects, including system migrations, hardware rollouts, and software implementations.
• Collaborate with team members to improve IT processes and user experience.

Qualifications & Requirements

• Associate degree in information technology, computer science or a related field.
• 2 – 5 Proven experience in an IT support role.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft 365, ITIL) are a plus.
• Familiarity with desktop operating systems (Windows, macOS, Linux).
• Basic understanding of networking principles and protocols.

Skills & Technical Knowledge

• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks effectively.
• Familiarity with remote support tools and ticketing systems.
• Proficiency in Microsoft Office 365, Active Directory and basic networking.
• Knowledge of antivirus tools, backup solutions and security protocols.
• Experience with hardware repairs and replacements.