IT Help Desk

SAUDI ARABIAN RESOURCES COMPANY; Riyadh; On-site; SAR 67,000 - 134,000; Full time

Job summary

SAUDI ARABIAN RESOURCES COMPANY is seeking an IT Help Desk professional to diagnose and resolve hardware and software issues for end-users, manage Active Directory accounts, and maintain asset records. The role deploys software updates and security patches while guiding users on IT best practices.

The ideal candidate has 2+ years in IT support, strong Windows/Office 365 skills, and familiarity with SAP or ERP systems; English and Arabic communication is required.

Qualifications

• Two years in IT help desk or support role.
• Proficiency with Windows OS and Office 365.
• Active Directory user management experience.
• Familiarity with SAP or ERP systems.
• ITIL Foundation certification desirable.
• Experience in industrial manufacturing or laboratory environments preferred.

Responsibilities

• Diagnose and resolve hardware and software issues to minimize downtime.
• Manage user accounts and permissions in Active Directory.
• Maintain accurate hardware asset records and coordinate repairs.
• Deploy software updates and security patches on endpoints.
• Perform basic network diagnostics and escalate complex faults.
• Document all support activities in the IT service management tool.
• Provide clear user guidance on IT systems and security practices.
• Coordinate with vendors for hardware warranties and services.

Skills

Incident Resolution

Access Management

Asset Maintenance

System Support

Network Troubleshooting

Documentation

User Guidance

Vendor Coordination

English & Arabic

Education

Bachelor's degree in Information Technology or related field

Tools

SAP

Active Directory

Job description

The IT Help Desk will be responsible for the following key areas of technical support and service delivery

• Incident ResolutionThe role diagnoses and resolves hardware and software issues for end-users within agreed service level agreements to minimize downtime
• Access ManagementThis position manages user accounts and permissions in Active Directory ensuring secure and timely access provisioning and revocation
• Asset MaintenanceThe IT Help Desk maintains accurate records of IT hardware assets and coordinates repairs or replacements with vendors as needed
• System SupportThe role assists in the deployment of software updates and security patches to endpoints to maintain system integrity and compliance
• Network TroubleshootingThis position performs basic network diagnostics to identify connectivity issues and escalates complex network faults to infrastructure teams
• DocumentationThe role documents all support activities and solutions in the IT service management tool to ensure traceability and knowledge retention
• User GuidanceThis position provides clear instructions and guidance to users on the proper use of IT systems and security best practices
• Vendor CoordinationThe IT Help Desk liaises with external vendors for hardware warranties and maintenance services to ensure timely resolution of equipment failures

Preferred Nice-to-have

• Experience in an industrial manufacturing or laboratory environment is preferred
• Familiarity with SAP or other ERP systems is advantageous
• ITIL Foundation certification is desirable
• Experience with mobile device management tools is a plus
• Bachelor's degree in Information Technology or a related field is required
• At least two years of experience in an IT help desk or support role is necessary
• Proficiency in Microsoft Windows OS and Office 365 support is essential
• Experience with Active Directory user management is required
• Knowledge of ITIL incident management processes is expected
• Strong troubleshooting skills for hardware and network connectivity issues are needed
• Ability to communicate effectively in English and Arabic is mandatory
• Commitment to adhering to information security policies and procedures is required