IT Specialist

IHG Hotels & Resorts; Saudi Arabia; On-site; SAR 89,000 - 156,000; Full time

Job summary

IHG Hotels & Resorts in Riyadh is seeking an IT Specialist to support daily hotel IT operations, maintaining systems, networks, and infrastructure in line with brand standards.

You will provide first-line tech support, monitor PMS, POS, email, Wi-Fi, and security; perform backups and updates; manage user accounts; and coordinate with vendors to ensure uptime across all hotel technology.

Qualifications

• Diploma or Bachelor's degree in Information Technology or related field.
• 2–4 years IT support experience, preferably in hospitality.
• Strong knowledge of Windows OS, networks, and Microsoft 365.
• Experience with Opera PMS, POS, and Active Directory is a plus.
• Good troubleshooting and communication skills.
• Ability to manage multiple priorities.

Responsibilities

• Provide first-line technical support for hardware, software, network, and system issues.
• Maintain and monitor hotel systems including PMS, POS, email, internet, and Wi-Fi.
• Install, configure, and troubleshoot computers, printers, and network devices.
• Monitor network performance, Wi-Fi connectivity, and system availability to minimize downtime.
• Perform backups, software updates, and antivirus management.
• Create and manage user accounts and access per security policies.
• Coordinate with external vendors for repairs and maintenance when required.
• Support IT projects, system upgrades, and tech implementations across the hotel.
• Ensure compliance with IHG IT policies, cybersecurity standards and data protection.

Skills

Windows OS

Networking

Microsoft 365

IT support

Troubleshooting

Communication

Organizational skills

Education

Bachelor's degree in Information Technology

Diploma in IT

Tools

Opera PMS

POS systems

Active Directory

Job description

Description

We are looking for an IT Specialist to join our team at Holiday Inn Riyadh Rose Yard. The successful candidate will be responsible for supporting the hotel's daily IT operations by maintaining systems, networks, and technology infrastructure. The role ensures reliable technical support, system security, and efficient operation of hotel technology in line with IHG standards.

Key Responsibilities

• Provide first-line technical support for hardware, software, network, and system-related issues across all hotel departments.


• Maintain and monitor hotel systems including PMS, POS, email, internet, telephony, and other business applications.


• Install, configure, and troubleshoot computers, printers, network devices, and other IT equipment.


• Monitor network performance, Wi-Fi connectivity, and system availability to minimize downtime.


• Perform routine system maintenance, software updates, backups, and antivirus management.


• Create and manage user accounts, passwords, and system access in accordance with hotel security policies.


• Maintain accurate records of IT assets, software licenses, maintenance logs, and support requests.


• Coordinate with external vendors and service providers for equipment repairs and system maintenance when required.


• Support IT projects, system upgrades, and technology implementations across the hotel.


• Ensure compliance with IHG IT policies, cybersecurity standards, and data protection requirements.


• Provide basic user training and guidance on hotel systems and IT best practices.


• Perform other IT-related duties as assigned by the IT Manager.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.


• Minimum 2–4 years of IT support experience, preferably within the hospitality industry.


• Good knowledge of Windows operating systems, computer networks, Microsoft Office 365, and hotel applications.


• Experience with hotel systems such as Opera PMS, POS, and Active Directory is an advantage.


• Strong troubleshooting, communication, and problem-solving skills.


• Good organizational skills with the ability to manage multiple priorities.