Hotel IT Specialist: Tech & Security Pro

IHG Hotels & Resorts; Riyadh; On-site; SAR 112,000 - 190,000; Full time

Job summary

IHG Hotels & Resorts, Holiday Inn Riyadh Rose Yard, seeks an IT Specialist to support daily IT operations across hotel departments, maintain systems, networks, and infrastructure, and ensure reliable technical support in line with IHG standards.

The role covers monitoring PMS, POS, email, printers, and network devices; performing updates, backups, security tasks, user management, and vendor coordination, with a focus on service quality and data protection.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2–4 years IT support experience, preferably in hospitality.
• Good knowledge of Windows OS, computer networks, Microsoft 365, and hotel applications.

Responsibilities

• Provide first-line technical support for hardware, software, network, and system issues across all hotel departments.
• Maintain and monitor hotel systems including PMS, POS, email, internet, telephony, and business apps.
• Install, configure, and troubleshoot computers, printers, network devices, and IT equipment.
• Monitor network performance, Wi-Fi, and system availability to minimize downtime.
• Perform routine system maintenance, updates, backups, and antivirus management.
• Manage user accounts, passwords, and system access per security policies.
• Maintain records of IT assets, licenses, maintenance logs, and support requests.
• Coordinate with external vendors for repairs and maintenance when required.
• Support IT projects, system upgrades, and technology implementations.
• Ensure compliance with IT policies, cybersecurity standards, and data protection.

Skills

Windows OS

Networking

Microsoft Office 365

Opera PMS

Active Directory

Education

Bachelor's degree in IT/CS or related

Tools

Opera PMS

Job description

IHG Hotels & Resorts, Holiday Inn Riyadh Rose Yard, seeks an IT Specialist to support daily IT operations across hotel departments, maintain systems, networks, and infrastructure, and ensure reliable technical support in line with IHG standards.

The role covers monitoring PMS, POS, email, printers, and network devices; performing updates, backups, security tasks, user management, and vendor coordination, with a focus on service quality and data protection.