Hotel IT Specialist: Reliable Tech Support & Security

InterContinental Hotels Group; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Job summary

InterContinental Hotels Group is seeking an IT Specialist to join the team at Holiday Inn Riyadh Rose Yard. The successful candidate will support the hotel's daily IT operations, maintaining systems, networks, and technology infrastructure in line with IHG standards.

The role involves providing first-line technical support, managing PMS and POS systems, ensuring system security, and coordinating with vendors for maintenance and upgrades.

Qualifications

• Diploma or Bachelor's degree in IT, CS, or related field.
• 2–4 years IT support experience, hospitality preferred.
• Good knowledge of Windows OS, networks, and hotel applications.
• Experience with Opera PMS, POS, and Active Directory is a plus.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide first-line technical support for hardware, software, network, and systems.
• Maintain and monitor hotel systems including PMS, POS, email, internet, and telephony.
• Install, configure, and troubleshoot IT equipment.
• Monitor network performance and Wi‑Fi connectivity to minimize downtime.
• Perform system maintenance, updates, backups, and antivirus management.
• Create and manage user accounts and access per security policies.
• Maintain records of IT assets, licenses, and support requests.
• Coordinate with vendors for repairs and maintenance.
• Support IT projects, upgrades, and implementations.
• Ensure compliance with IT policies and cybersecurity standards.
• Provide basic user training on hotel systems and IT best practices.
• Perform other IT-related duties as assigned by IT Manager.

Skills

Troubleshooting

Communication

Problem-solving

Organizational skills

Education

Diploma or Bachelor's degree in IT/CS

Tools

Microsoft Office 365

Opera PMS

Active Directory

POS systems

Job description

InterContinental Hotels Group is seeking an IT Specialist to join the team at Holiday Inn Riyadh Rose Yard. The successful candidate will support the hotel's daily IT operations, maintaining systems, networks, and technology infrastructure in line with IHG standards.

The role involves providing first-line technical support, managing PMS and POS systems, ensuring system security, and coordinating with vendors for maintenance and upgrades.