IT Associate

Wyndham Hotels & Resorts EMEA; Riyadh; On-site; SAR 80,000 - 110,000; Full time

Job summary

A leading hotel chain in Riyadh is seeking an IT Manager to oversee the installation and maintenance of IT systems, ensuring reliability and security for all hotel operations. The ideal candidate must have a Bachelor's degree in IT, at least 1-2 years of management experience, and proficiency in IT infrastructure and network administration. Familiarity with hotel property management systems is essential. This role offers a dynamic environment where you can influence technology integration and operations.

Qualifications

• 1 or 2 years of experience in IT management, preferably in the hospitality industry.
• Proficiency in IT infrastructure management and network administration.
• Experience from a branded international hotel chain is an advantage.

Responsibilities

• Oversee installation, configuration, and maintenance of IT systems.
• Ensure reliability of IT infrastructure to support hotel operations.
• Manage IT helpdesk and provide technical support to hotel staff and guests.

Skills

IT infrastructure management

Network administration

Cybersecurity practices

Education

Bachelor’s degree in information technology, Computer Science, or related field

Certifications such as CompTIA A+, Network+, Security+, or CISSP

Tools

Hotel PMS (Opera Cloud)

POS systems (e.g., Micros)

Job description

Key Responsibilities

• Oversee the installation, configuration, maintenance, and upgrade of IT systems, including servers, networks, hardware, software, and peripherals.
• Ensure the reliability and availability of IT infrastructure to support hotel operations, guest services, and administrative functions.
• Implement and maintain robust network security measures, including firewalls, VPNs, intrusion detection systems, and access controls.
• Maintaining and troubleshooting support of back‑office accounting, e‑mail, reservations, PMS, internet access, point‑of‑sale, time and attendance, sales & catering, office automation, key entry systems, backup systems, telecommunication systems, meeting rooms and display boards.
• Monitor network traffic and systems for security breaches or vulnerabilities, taking proactive measures to mitigate risks.
• Manage the IT helpdesk and provide technical support to hotel staff and guests, addressing hardware, software, and network issues promptly and effectively.
• Develop and enforce IT policies and procedures to ensure consistent and reliable support services.
• Act as a liaison between the hotel, franchisor, and hardware providers to communicate hardware issues, needs and installation.
• Maintains licensing history.
• Evaluate new technologies and IT solutions that enhance guest experience, operational efficiency, and cost‑effectiveness.
• Lead the implementation of IT projects, such as property management systems (PMS), point‑of‑sale (POS) systems, and guest Wi‑Fi services.
• Ensure the integrity, confidentiality, and availability of hotel data through regular backups, data recovery plans, and disaster recovery procedures.
• Develop and maintain standards and procedures for system security for all applicable systems to minimize potential exposure/risk.
• Implement data protection measures in compliance with industry standards and regulations (e.g., GDPR).
• Negotiate contracts with IT vendors, service providers, and suppliers to ensure cost‑effective procurement of hardware, software licenses, and services.
• Manage the IT budget, monitor expenditures, and prepare financial reports and forecasts related to IT investments and operational expenses.
• Provide training and technical guidance to hotel staff on IT systems, applications, and security best practices.
• Foster a culture of IT awareness and proficiency among employees to enhance productivity and customer service delivery.
• Ensure compliance with regulatory requirements and industry standards related to IT operations, data protection, and privacy.
• Conduct regular audits and assessments of IT systems to identify and address security vulnerabilities and operational risks.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

Background

• Bachelor’s degree in information technology, Computer Science, or a related field. Certifications such as CompTIA A+, Network+, Security+, or CISSP are beneficial.
• 1 or 2 years of experience in IT management, preferably in the hospitality industry or a similar environment.
• Proficiency in IT infrastructure management, network administration, systems integration, and cybersecurity practices.
• Proficiency in hotel PMS, Opera Cloud and other POS systems, for example Micros.
• Experience from a branded international hotel chain is an advantage.
• Language requirement: English (professional / native)
• Eligibility to work in KSA