Reservations Supervisor at Holiday Inn

Holiday Inn; Riyadh; On-site; SAR 156,000 - 201,000; Full time

Job summary

Holiday Inn Riyadh Rose Yard is seeking a Reservations Supervisor to lead the Reservations team on site. The role focuses on accurate reservations processing, inventory optimization, and collaboration with Revenue Management to maximize occupancy and revenue.

Responsibilities include overseeing multi-channel bookings, group reservations, and VIP requests, with data accuracy in Opera PMS and compliance with IHG standards.

Qualifications

• Diploma or bachelor's degree in Hospitality Management or related field.
• 2–4 years in Reservations or Front Office with at least 1 year in a supervisory role.
• Proficient in Opera PMS, IHG Concerto, and hotel reservation systems.

Responsibilities

• Supervise daily operations of Reservations Department.
• Monitor room inventory, availability, and reservation status to maximise occupancy and revenue.
• Coordinate with Revenue Management to implement pricing strategies, restrictions, and inventory controls.
• Review and manage reservations from all booking channels, including IHG systems, OTAs, travel agents, and corporate accounts.
• Handle group reservations, rooming lists, and special requests with Sales and Events teams.
• Ensure reservation details, guest profiles, and billing instructions are entered into Opera PMS.
• Monitor confirmations, amendments, cancellations, and no-shows per hotel policies.
• Respond to reservation inquiries maintaining high service standards.
• Supervise and coach Reservations Agents with guidance and training.
• Review daily pickup, forecast reports, and reservation activity for trends and opportunities.
• Coordinate with Front Office for smooth arrivals and VIP handling.
• Assist in resolving reservation-related guest concerns and service recovery.
• Prepare daily, weekly, and monthly reservation reports for management.
• Ensure compliance with IHG reservation standards and hotel policies.

Skills

Communication

Leadership

Organizational skills

Analytical skills

English proficiency

Arabic advantage

Education

Diploma or Bachelor's degree in Hospitality Management/ Tourism/ Business Administration

Tools

Opera PMS

IHG Concerto

Job description

We are looking for a Reservations Supervisor to join our Reservations team at Holiday Inn Riyadh Rose Yard.

This Full time on site position offers great opportunities for career growth.

Key Responsibilities:

• Supervise the daily operations of the Reservations Department, ensuring all reservations are processed accurately and efficiently.
• Monitor room inventory, availability, and reservation status to maximize occupancy and revenue opportunities.
• Coordinate with Revenue Management to implement pricing strategies, restrictions, and inventory controls.
• Review and manage reservations from all booking channels, including IHG systems, OTAs, travel agents, and corporate accounts.
• Handle group reservations, rooming lists, and special requests in coordination with the Sales and Events teams.
• Ensure reservation details, guest profiles, and billing instructions are accurately entered into Opera PMS.
• Monitor reservation confirmations, amendments, cancellations, and no‑show procedures in accordance with hotel policies.
• Respond promptly to reservation inquiries from guests, travel partners, and internal departments while maintaining high service standards.
• Supervise and support Reservations Agents by providing guidance, training, and performance coaching.
• Review daily pickup reports, forecast reports, and reservation activity to identify booking trends and communicate opportunities.
• Coordinate closely with Front Office to ensure smooth arrivals, room allocation, and handling of VIP guests and special requests.
• Assist in resolving reservation‑related guest concerns and support service recovery when required.
• Prepare daily, weekly, and monthly reservation reports for management review.
• Ensure compliance with IHG reservation standards, hotel policies, and data accuracy requirements.
• Perform any other duties assigned by the Front Office Manager or Revenue Manager.

Requirements:

• Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 2–4 years of experience in Reservations or Front Office operations, including at least 1 year in a supervisory role within the hospitality industry.
• Strong knowledge of Opera PMS, IHG Concerto, and hotel reservation systems.
• Good understanding of hotel inventory management and revenue optimization principles.
• Excellent communication, leadership, and organizational skills.
• Strong analytical skills with attention to detail and accuracy.
• Good command of English; Arabic is an advantage.
• Proficiency in Microsoft Office, particularly Excel.