IT engineer

Flip retail; Jeddah; On-site; SAR 67,000 - 112,000; Full time

Job summary

Flip retail in Jeddah is seeking a dedicated IT Engineer to provide first-line user support, handle helpdesk tickets, and assist both on-site and remote colleagues. You will diagnose issues, apply fixes, and document steps to improve service delivery.

Responsibilities include hardware setup (PCs, laptops, printers, phones), network upkeep (DHCP, DNS, VLANs, TCP/IP), software evaluation, and end-user training.

Qualifications

• Provides first-line assistance for users, handling tickets and email/phone requests.
• Diagnoses issues, applies fixes, and documents steps for future reference.
• Supports on-site and remote users; maintains confidentiality of data.

Responsibilities

• Handle helpdesk tickets and user inquiries throughout the day.
• Set up and maintain PCs, laptops, printers and desk phones.
• Support network upkeep including DHCP, DNS and VLANs.
• Evaluate new software and prepare end-user documentation.

Skills

Helpdesk support

Network troubleshooting

Windows & Office

IP networking (DHCP DNS TCP/IP)

VLANs

Tools

Helpdesk ticketing system

Job description

IT engineer
*Gives the first line of assistance for users either hiring or emailing.Takes phone calls and e-mails from end-users that need help throughout the day to fix help workdesk ticket issues, this includes working with on-site and also remote usersChecks out individual issues and also recognizes their resource identifies possible solutions examination and also applies solutionsTroubleshoots application to determine as well as correct malfunctions and also various other functional problemsHandles the Helpdesk and also suggests improvements in procedure and also treatmentsStudy and evaluation of fads in staff member Helpdesk tickets submittedHelp with network as well as computer precautionary upkeep logging initiatives and also firm antivirus to ensure data integrityFunctions with arrangement and also setup of equipment to include PC's/ laptops, printers, workdesk phones, and so on.Builds as well as keeps photos to deploy for brand-new customer laptop computers and computer's.Collaborates daily requests such as adding/deleting customers, keeping email groups, as well as various other various IT demands.Evaluate new software applications as well as recommend purchases where appropriate.Develops, creates, as well as keeps end-user documentation.Maintains confidentiality with respect to the information being refined, saved, or accessed by the end-user on the network.After normal-business-hours support is called for.Advanced understanding of Microsoft Office Suite.Advanced understanding of changing, transmitting and VLANS.Advanced knowledge of DHCP, DNS as well as TCP/IP.Job Kind: Permanent.Capability to commute/relocate:.Jeddah: Accurately commute or preparing to move prior to starting work (Needed).