IT & Customer Support Specialist

TRACTEBEL ENGINEERING S.A DUBAI BRANCH; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

TRACTEBEL ENGINEERING S.A DUBAI BRANCH is seeking a skilled support professional to act as the first contact for customers, diagnose issues, and document interactions for analysis. The role requires at least two years in a related field and proficiency with Windows Server, DHCP, and Active Directory.

The candidate will collaborate with cross-functional teams to improve support processes, enhance customer satisfaction, and ensure timely resolutions across LAN/WAN environments and office hardware.

Qualifications

• <p>Bachelor or Diploma degree accepted by the company, with a minimum of (2) years of experience in related field.</p>
• <p>Two (2) years experience in relevant field.</p>
• <p>Skilled in developing high-quality visual content, internal reports, project dashboards, and communication materials.</p>
• <p>Works independently or with a team to ensure alignment. Pays close attention to details and follows guidelines to help deliver clear, consistent, and professional outcomes.</p>

Responsibilities

• Act as the first point of contact for customers providing timely and accurate responses to inquiries and issues
• Diagnose technical problems efficiently using analytical skills to resolve issues and elevate when necessary
• Document customer interactions meticulously in the support system for future reference and analysis
• Collaborate with cross-functional teams to enhance the support process and improve customer satisfaction

Skills

Customer support

Analytical thinking

Communication

Team collaboration

Education

B.S. or Diploma

Tools

Windows Server

DHCP

Active Directory

Cisco Router

Printers & Scanners

Network troubleshooting

Job description

TRACTEBEL ENGINEERING S.A DUBAI BRANCH is seeking a skilled support professional to act as the first contact for customers, diagnose issues, and document interactions for analysis. The role requires at least two years in a related field and proficiency with Windows Server, DHCP, and Active Directory.

The candidate will collaborate with cross-functional teams to improve support processes, enhance customer satisfaction, and ensure timely resolutions across LAN/WAN environments and office hardware.