IT Specialist | Integrated Technical Solution Co. Ltd. | Jubail Industrial City, Saudi Arabia

Integrated Technical Solution Co. Ltd.; Eastern Province; On-site; SAR 90,000 - 130,000; Full time

Job summary

Integrated Technical Solution Co. Ltd. in Jubail Industrial City seeks an experienced IT Specialist to own end-user support, network security, and systems maintenance in a robust enterprise environment.

You will manage IT assets, monitor LAN/WAN, and coordinate with vendors, with a strong emphasis on security, uptime, and operational excellence. Candidate must have CCNA/CompTIA and 2+ years of hands-on IT experience, and be available for on-site deployment in Saudi Arabia.

Qualifications

• Bachelor’s degree in IT, CS, or IS or equivalent.
• Professional certifications CCNA, CompTIA (A+, Network+, Security+), Microsoft, ITIL.
• Minimum 2+ years of hands-on IT support, networking, and system troubleshooting.
• Experience with enterprise network security baselines and IT security policies.

Responsibilities

• Resolve end-user IT support tickets and maintain hardware/software inventories.
• Monitor and secure network infrastructure, troubleshoot LAN/WAN, routers, switches.
• Assist with user account administration, Active Directory, password resets.
• Support system maintenance, OS patches, software deployments, endpoint security checks.
• Maintain accurate IT asset records, licenses, and inventories.
• Coordinate with external IT vendors and service providers.
• Respond to IT support requests and diagnose connectivity issues.
• Ensure compliance with corporate IT security policies.
• Support backup procedures and disaster recovery readiness.
• Document troubleshooting steps and incident resolution in ticketing systems.

Skills

CCNA certified

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft certifications

ITIL

English proficiency

LAN/WAN troubleshooting

Active Directory administration

Security best practices

Education

Bachelor’s Degree in Information Technology / Computer Science / Information Systems

Tools

Active Directory

Windows Server

Microsoft 365 admin

VLAN management tools

Job description

Position Summary

Integrated Technical Solution Co. Ltd. is seeking an experienced, highly technical, and accomplished IT Specialist with a strong background in IT support, networking, hardware, software, and systems troubleshooting to join our technical operations team on a full-time, permanent basis in Jubail Industrial City, Saudi Arabia (open to qualified Saudi candidates). In this specialized IT infrastructure and support role, you will spearhead maintaining robust network infrastructure, troubleshooting complex hardware and software issues, and ensuring seamless IT systems uptime. You will work closely with internal operations squads, network administrators, and corporate stakeholders to maintain high-performance enterprise systems. Ideal candidates bring a robust academic degree in information technology or computer science, professional certifications such as CCNA or CompTIA, and immediate availability for deployment in Jubail.

Detailed Job Description

As an IT Specialist at Integrated Technical Solution Co. Ltd. in Jubail Industrial City, Saudi Arabia, you will take full ownership of resolving end-user IT support tickets, maintaining hardware and software inventories, securing network infrastructure, and ensuring optimal system performance across corporate workstations and servers. Your day-to-day responsibilities encompass monitoring network connectivity, troubleshooting LAN/WAN architectures, routers, switches, and security baselines, assisting with user account administration, and supporting routine system maintenance, software updates, and hardware repairs. Working in a structured industrial technology environment, you will drive operational uptime and IT service excellence while enforcing corporate security policies.

Key Responsibilities

• Monitor enterprise network infrastructure continuously and troubleshoot local area networks (LAN), wide area networks (WAN), routers, and switches.
• Provide comprehensive technical support and hardware/software troubleshooting for workstations, laptops, servers, and peripheral devices.
• Assist with user account administration, Active Directory management, password resets, and role-based access requests.
• Support routine system maintenance, operating system patches, software deployments, and endpoint security checks.
• Maintain accurate, up-to-date records, hardware registers, software licenses, and inventories of IT assets and equipment.
• Coordinate proactively with external IT vendors, hardware suppliers, and telecommunication service providers.
• Respond promptly to employee IT support requests, diagnosing and resolving hardware, software, and connectivity issues.
• Ensure strict compliance with corporate IT security policies, data protection guidelines, and standard operating procedures.
• Support backup procedures, antivirus deployment, and disaster recovery preparedness across IT systems.
• Document technical troubleshooting steps, incident logs, and resolution summaries within enterprise ticketing platforms.

Required Qualifications & Skills

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related technical field.
• Relevant professional certifications such as CCNA, CompTIA (A+, Network+, Security+), Microsoft Certified, ITIL, or equivalent.
• Minimum 2+ years of professional hands-on experience in IT support, networking, hardware, software, and system troubleshooting.
• Solid working knowledge of network infrastructure, security baselines, and enterprise IT systems.
• Good command of the English language, both written and verbal.
• Strong communication, interpersonal, and analytical problem-solving capabilities.
• Professional availability for full-time, on-site employment in Jubail Industrial City, Saudi Arabia (Application email: [e-mail]; Target: Qualified Saudi candidates).

Nice-to-Have Skills

• Advanced professional IT certifications such as CCNP, Microsoft Certified: Azure Administrator, or ITIL Foundation.
• Hands-on familiarity with firewall configurations, VLAN management, and VPN troubleshooting.
• Prior working experience in industrial technology sectors, manufacturing environments, or IT service providers.
• Advanced understanding of Microsoft 365 administration, cloud productivity suites, and endpoint management tools.
• Bilingual proficiency in Arabic and English.

Recruitment Pro Tip

When applying for IT specialist roles in industrial hubs like Jubail, ensure your resume explicitly highlights your hands-on networking certifications, hardware troubleshooting track record, and infrastructure security background.