IT Specialist | Al-Nahda Educational Institution | Riyadh, Saudi Arabia

Al-Nahda Educational Institution; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Al-Nahda Educational Institution is seeking a qualified IT Specialist to provide comprehensive technical support, manage systems and networks, and oversee IT infrastructure in Riyadh, Saudi Arabia. This on-site role focuses on hardware, software, and security within academic and administrative environments.

The ideal candidate will have a Bachelor’s or Diploma in IT-related fields and at least 1 year of hands-on experience in IT support, with strong problem-solving and customer service skills.

Qualifications

• Bachelor’s Degree or Diploma in Information Technology, Computer Science, or a closely related technical field.
• Minimum of 1 year of hands-on professional experience in IT Support, Help Desk, or Systems Administration roles.
• Solid practical knowledge of modern operating systems, user account management, and hardware setup.

Responsibilities

• Provide day-to-day technical support, systems administration, and infrastructure maintenance.
• Install, configure, and maintain computer hardware, printers, productivity software, and peripheral devices across campus facilities.
• Diagnose operating system faults, resolve helpdesk tickets, and provide prompt technical assistance to staff.
• Manage user accounts, access permissions, and directory services per security policies.
• Assist with network infrastructure monitoring, connectivity troubleshooting, and system software updates.
• Document technical incidents, resolution workflows, and asset inventories in the helpdesk system.
• Coordinate maintenance with third-party vendors and ensure cybersecurity compliance.

Skills

Help desk support

Systems administration

Networking fundamentals

Microsoft Office

Customer service

Communication skills

Problem solving

Organizational skills

Education

Bachelor’s Degree or Diploma in IT/CS

Tools

Active Directory

Endpoint management tools

LAN/WLAN configuration

VLAN setup

Wi‑Fi access point deployment

Job description

Position Summary

• Al-Nahda Educational Institution is seeking a qualified and customer-focused IT Specialist to provide comprehensive technical support, manage systems and networks, and oversee IT infrastructure operations in Riyadh, Saudi Arabia.
• This full-time position requires a dedicated professional capable of ensuring seamless daily technology operations across our academic and administrative environments.
• You will serve as the primary point of contact for technical support, resolving hardware, software, and network issues efficiently while maintaining high standards of service delivery.
• The ideal candidate brings a solid educational foundation in information technology, practical hands‑on help desk experience, and a strong commitment to institutional security.
• Operating on-site in Riyadh, you will play a critical role in maintaining hardware inventories, managing user permissions, and coordinating with technical vendors.
• Al-Nahda Educational Institution provides a collaborative, supportive workplace where your technical expertise directly empowers educational excellence and administrative productivity.
• We welcome motivated IT professionals who combine robust technical troubleshooting skills with a passion for user support and service quality.

Detailed Job Description

• As an IT Specialist at Al-Nahda Educational Institution, your primary responsibilities encompass day-to-day technical support, systems administration, and infrastructure maintenance.
• You will install, configure, and maintain computer hardware, printers, productivity software packages, and peripheral devices across campus facilities.
• Your routine duties include diagnosing operating system faults, resolving helpdesk support tickets, and providing prompt technical assistance to academic and administrative staff.
• You will manage user accounts, access permissions, and directory services in strict accordance with organizational security policies and privacy guidelines.
• Network administration duties involve assisting with infrastructure monitoring, basic LAN/WLAN connectivity troubleshooting, and executing system updates.
• You will maintain accurate documentation of technical incidents, resolution workflows, and comprehensive hardware/software asset inventories.
• Ensuring compliance with institutional cybersecurity policies and coordinating effectively with third-party technology vendors form key pillars of your daily operations.

Key Responsibilities

• Provide daily technical support and helpdesk assistance to institutional staff, faculty, and end-users.
• Install, configure, and maintain computer hardware, printers, software applications, and peripheral devices.
• Efficiently troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
• Manage user accounts, access permissions, and directory services per internal institutional policies.
• Assist with network infrastructure monitoring, basic connectivity troubleshooting, and system software updates.
• Document technical incidents, support requests, and resolution workflows in the helpdesk ticketing system.
• Maintain an accurate, up-to-date inventory of hardware assets, software licenses, and IT peripherals.
• Ensure strict compliance with information security policies and data protection standards across endpoints.
• Coordinate technical maintenance and service calls proactively with third-party technology vendors.
• Support audio-visual equipment and classroom technology for seamless academic presentations.

Required Qualifications & Skills

• Bachelor’s Degree or Diploma in Information Technology, Computer Science, or a closely related technical field.
• Minimum of 1 year of hands‑on professional experience in IT Support, Help Desk, or Systems Administration roles.
• Solid practical knowledge of modern operating systems, user account management, and hardware setup.
• Good understanding of networking fundamentals, basic connectivity troubleshooting, and security principles.
• Strong proficiency in Microsoft Office and enterprise productivity applications.
• Excellent analytical, problem-solving, customer service, and organizational skills.
• Strong written and verbal communication abilities for effective user interaction.
• Legal eligibility and physical presence capability to work on‑site in Riyadh, Saudi Arabia.

Nice-to-Have Skills

• Professional certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician, or ITIL Foundation.
• Prior working experience within educational institutions or multi‑site campus environments.
• Familiarity with Active Directory administration and endpoint management tools.
• Basic experience with network switch configuration, VLAN setup, and Wi‑Fi access point deployment.
• Knowledge of cybersecurity hygiene, antivirus management, and automated backup procedures.

Application Information

• Recruiter: Al-Nahda Educational Institution Recruitment Team
• Contact Name: Recruitment Team
• Email: [e-mail]
• Phone: Unspecified
• Application URL: Unspecified
• Salary/Rate: Competitive Market Standard
• Deadline: Open / Immediate Hiring
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Full-Time Permanent Position

Recruitment Pro Tip

Highlight your hands‑on help desk troubleshooting experience, hardware configuration skills, and customer service background prominently in your CV to stand out to the hiring committee.