In Room Dining Coordinator

Four Seasons Hotel; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

Four Seasons Resort and Residences AMAALA is seeking an enthusiastic In Room Dining Coordinator to join our prestigious Food & Beverage team. You will be the primary contact for all In-Room Dining orders, ensuring seamless service and flawless guest experiences.

Ideal candidates have at least 1 year of luxury hotel experience, strong communication skills, and the ability to coordinate across departments while upholding Four Seasons standards of service and safety.

Qualifications

• Experience in Food & Beverage or guest services in luxury hotels.
• Excellent communication and customer service abilities.
• Proficient with hotel POS systems and MS Office.
• Fluent in English; other languages are a plus.

Responsibilities

• Answer and process all In-Room Dining calls promptly and professionally.
• Enter guest orders into the POS system and relay special requests to teams.
• Coordinate timely delivery of food and beverages to guest rooms.
• Maintain knowledge of menu offerings and dietary accommodations.
• Collaborate with Kitchen, Housekeeping, Front Office, and other departments.
• Maintain accurate records of orders, billing, and guest preferences.
• Support administrative tasks such as reporting and menu updates.

Skills

Strong communication

Customer service

Telephone etiquette

English proficiency

Education

Diploma/degree in Hospitality Management or Hotel Administration

Tools

Microsoft Office

POS systems

Job description

About the Role

Four Seasons Resort and Residences AMAALA is seeking an enthusiastic and highly organized In Room Dining Coordinator to join our Food amp Beverage team The IRD Coordinator serves as the primary point of contact for all In-Room Dining orders and guest requests ensuring exceptional service standards efficient communication between departments and a seamless dining experience for our guests

What You Will Do

Answer and process all In-Room Dining calls promptly professionally and courteously Accurately enter guest orders into the resort s point-of-sale system and communicate special requests to the culinary and service teams Coordinate the timely delivery of food and beverages to guest rooms while ensuring adherence to service standards Maintain comprehensive knowledge of menu offerings promotions ingredients and preparation methods Assist guests with menu recommendations and accommodate dietary requirements allergies and special requests Monitor order status and follow up with guests to ensure satisfaction and resolve any concerns Communicate effectively with Kitchen Stewarding Housekeeping Front Office and other departments to ensure smooth operations Maintain accurate records of orders billing and guest preferences Support departmental administrative tasks including reporting inventory coordination and menu updates as required Uphold Four Seasons service standards health and safety regulations and resort policies at all times

Diploma or degree in Hospitality Management, Hotel Administration, or a related field preferred. Minimum 1 year of experience in Food & Beverage, In-Room Dining, Restaurant Operations, or Guest Services within a luxury hotel environment preferred. Strong communication, telephone etiquette, and customer service skills. Proficiency in Microsoft Office applications and hotel POS systems. Excellent organizational skills with the ability to multitask in a fast-paced environment. Strong command of spoken and written English; additional language skills are an advantage. Flexibility to work various shifts, including evenings, weekends, and public holidays.