RWAML-Waiter/Waitress

Rosewood Hotel Group; Saudi Arabia; On-site; SAR 56,000 - 89,000; Full time

Job summary

Rosewood AMAALA in Saudi Arabia seeks a Waiter/Waitress to deliver attentive, personalized service in a luxury setting, upholding Forbes Travel Guide and LQA standards.

You will welcome guests, suggest menus, take orders, and work with culinary and service teams to ensure seamless dining experiences while maintaining impeccable grooming and professional conduct.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of waiter/food service experience in luxury settings.
• Fluent English; additional languages are a plus.
• Strong communication and guest engagement skills.
• Flexible scheduling including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional F&B service according to brand standards.
• Welcome guests, present menus, and provide recommendations.
• Take guest orders accurately and communicate dietary needs.
• Serve food and beverages promptly and professionally.
• Maintain knowledge of menu items, ingredients, and daily promotions.
• Ensure dining areas are clean and well-maintained.
• Anticipate guest needs and provide personalized service.
• Process guest payments accurately using POS.
• Maintain compliance with food safety and health standards.
• Support service standards and collaborate with kitchen and colleagues.
• Assist in opening/closing procedures and setup.
• Handle guest concerns promptly and professionally.
• Maintain professional appearance and grooming.
• Participate in training and team meetings.

Skills

English fluency

Communication skills

Guest engagement

Multitasking

Education

High School Diploma or equivalent

Job description

Role Overview

At Rosewood AMAALA, we believe exceptional dining experiences are created through genuine hospitality, personalized service, and meaningful connections. Guided by our philosophy of Relationship Hospitality and A Sense of Place, we are committed to delivering memorable culinary journeys that reflect the culture, beauty, and spirit of the Red Sea destination. The Waiter / Waitress plays a vital role in creating extraordinary dining experiences by delivering attentive, intuitive, and personalized service to guests. This position is responsible for taking food and beverage orders, serving meals and beverages with precision, maintaining exceptional service standards, and ensuring every guest interaction reflects the luxury, warmth, and professionalism of Rosewood Hotels & Resorts.

Key Responsibilities

• Deliver exceptional food and beverage service in accordance with Rosewood brand standards and luxury hospitality expectations.
• Welcome guests warmly, present menus, and provide knowledgeable recommendations on food, beverages, wines, and specialty offerings.
• Take guest orders accurately and efficiently while ensuring all requests and dietary preferences are communicated effectively.
• Serve food and beverages promptly, professionally, and according to established service standards.
• Maintain comprehensive knowledge of menu items, ingredients, preparation methods, beverage selections, and daily promotions.
• Ensure restaurant tables, service stations, and dining areas are impeccably maintained throughout service periods.
• Anticipate guest needs and provide personalized service to create memorable dining experiences.
• Process guest payments accurately using POS systems and follow all cash handling procedures.
• Maintain compliance with food safety, hygiene, HACCP, health, and safety standards at all times.
• Support Forbes Travel Guide, LQA, and Rosewood service standards, ensuring consistency and excellence in every guest interaction.
• Work collaboratively with culinary, stewarding, and restaurant colleagues to ensure seamless operations and guest satisfaction.
• Assist in restaurant opening and closing procedures, including setup, breakdown, and preparation of service areas.
• Handle guest concerns and special requests professionally and promptly, escalating issues when required.
• Maintain professional appearance, grooming, and conduct in accordance with company standards.
• Participate in training programs, departmental meetings, and continuous learning initiatives to enhance service excellence.
• Contribute to a positive team environment that fosters respect, collaboration, and genuine hospitality.

Qualifications and Requirements

• High School Diploma or equivalent qualification.
• Minimum 2-3 years of experience in a waiter, waitress, or food service role within a luxury hotel, resort, fine dining restaurant, or upscale hospitality environment.
• Strong knowledge of food and beverage service standards, restaurant operations, and guest engagement practices.
• Excellent communication and interpersonal skills with the ability to build rapport with guests from diverse cultural backgrounds.
• Fluency in English is required; additional language skills are highly desirable.
• Strong attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
• Ability to maintain composure and professionalism while delivering exceptional service under pressure.
• Passion for hospitality and a genuine desire to create memorable guest experiences.
• Understanding of luxury service standards, including Forbes Travel Guide and LQA standards, is preferred.
• Ability to work flexible schedules including evenings, weekends, and public holidays.
• Physically able to stand for extended periods, carry trays, and perform the duties associated with restaurant service.
• A positive attitude, team-oriented mindset, and commitment to delivering service excellence.