Hybrid Client Service Coordinator - Saudi National

Rentokil Initial; Riyadh; On-site; SAR 22,000 - 33,000; Part time

Job summary

Rentokil Boecker Saudi Arabia is seeking a Client Service Coordinator to join our team. The role handles customer inquiries via telephone, website, live chat, WhatsApp and email, ensuring timely follow-up and an exceptional customer experience.

This hybrid position offers 4 hours per day, 6 days per week, with flexible part-time opportunities and a strong emphasis on bilingual Arabic and English communication.

Qualifications

• Fluent in Arabic and English (spoken and written).
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Saudi nationals only; part-time flexible opportunities considered.

Responsibilities

• Receive and manage customer inquiries across all communication channels (phone, website, live chat, WhatsApp, and email).
• Log all customer inquiries and prospects into the ICABS system.
• Allocate prospects to the assigned Sales Consultant in each branch.
• Notify the assigned consultant immediately via email and WhatsApp.
• Follow up on all inquiries within 24 hours to confirm status (visited, surveyed, quoted, or sale).
• Escalate delays or missed actions to the Branch Manager and Area Sales Manager.
• Maintain accurate records and ensure excellent customer service at all times.

Skills

Communication skills

Customer service

Bilingual Arabic English

Job description

Rentokil Boecker Saudi Arabia is seeking a Client Service Coordinator to join our team. The role handles customer inquiries via telephone, website, live chat, WhatsApp and email, ensuring timely follow-up and an exceptional customer experience.

This hybrid position offers 4 hours per day, 6 days per week, with flexible part-time opportunities and a strong emphasis on bilingual Arabic and English communication.