Bilingual Customer Experience Coordinator

Dirah Development; Riyadh; On-site; SAR 84,000 - 112,000; Full time

Job summary

Dirah Development Company in Riyadh seeks a Customer Service Coordinator to manage inquiries, requests, and feedback, ensuring a seamless customer journey and high-quality service across channels. The ideal candidate will hold a Bachelor's degree in a related field, 0–2 years of experience in customer service, and strong Arabic and English communication skills, plus proficiency with Microsoft Office 365.

You will support internal stakeholders, record interactions, and contribute to service

Qualifications

• Bachelor's degree required in a related field.
• 0–2 years of experience in Customer Service or related fields.
• Strong communication skills in Arabic and English.
• Proficiency with Microsoft Office 365 applications.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries, requests, and complaints in a professional and timely manner.
• Ensure a seamless customer journey with accurate information and timely follow-up.
• Coordinate with internal departments to resolve customer concerns and ensure service excellence.
• Record, monitor, and maintain customer interactions in approved systems.

Skills

Arabic-English communication

Customer service

Team collaboration

Education

Bachelor's degree in Business Admin, Marketing, Communications, PR

Tools

Microsoft Office 365

Job description

Dirah Development Company in Riyadh seeks a Customer Service Coordinator to manage inquiries, requests, and feedback, ensuring a seamless customer journey and high-quality service across channels. The ideal candidate will hold a Bachelor's degree in a related field, 0–2 years of experience in customer service, and strong Arabic and English communication skills, plus proficiency with Microsoft Office 365.

You will support internal stakeholders, record interactions, and contribute to service