Hotel Operations Leader: Elevate Guest Experience

Hilton; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

Hilton in Riyadh is seeking an Operations Manager to oversee daily hotel operations, drive budgeting, forecasting and service delivery while upholding brand standards. You will lead a high-performing team, shape service excellence strategies, monitor guest satisfaction and implement improvements to deliver memorable stays and exceptional service for every guest.

Join a world-class hospitality company committed to integrity, leadership and teamwork, offering opportunities for professional

Qualifications

• Oversee hotel operations, including budgeting, forecasting and compliance with brand standards.
• Shape service excellence strategy by monitoring guest satisfaction and directing improvements.
• Lead quality initiatives and drive guest satisfaction metrics.
• Cultivate a high-performing team through performance management and development.

Responsibilities

• Oversee hotel operations: Lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards.
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience.
• Enhance performance and productivity: Identify gaps in processes or team performance and implement strategies for improvement.
• Lead quality and service initiatives: Drive the hotel’s quality assurance process by setting goals and monitoring guest satisfaction metrics.
• Cultivate a high-performing team: Drive engagement and retention through performance management and development programs.

Job description

Hilton in Riyadh is seeking an Operations Manager to oversee daily hotel operations, drive budgeting, forecasting and service delivery while upholding brand standards. You will lead a high-performing team, shape service excellence strategies, monitor guest satisfaction and implement improvements to deliver memorable stays and exceptional service for every guest.

Join a world-class hospitality company committed to integrity, leadership and teamwork, offering opportunities for professional