Spa Operations Leader — Elevate Guest Experience & Growth

Hilton; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Hilton in Riyadh is seeking a Spa Manager to oversee daily spa operations, guest service, and service quality, while driving revenue growth and maintaining high standards of cleanliness and safety.

You will lead and develop the spa team, monitor guest feedback, implement improvements, and ensure compliance with health and sanitation regulations. Hilton values integrity, leadership, teamwork, and a guest-centric approach.

Qualifications

• Experience in hospitality service delivery.
• Strong leadership and coaching skills.
• Commitment to guest satisfaction and service quality.

Responsibilities

• Oversee daily spa operations: Manage guest service, product quality, inventory, systems, and departmental budgets to ensure smooth and effective spa performance
• Maximize revenue opportunities: Develop spa menus and implement marketing and merchandising strategies to support revenue growth and enhance the guest experience
• Maintain spa facilities: Ensure spa areas and equipment are well-maintained, clean, and in excellent working order
• Enhance guest satisfaction: Monitor service trends, respond to feedback, and implement improvements to elevate the overall spa experience
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage, and retain a high-performing team
• Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing

Skills

Hospitality passion

Integrity

Leadership

Teamwork

Ownership

Urgency

Job description

Hilton in Riyadh is seeking a Spa Manager to oversee daily spa operations, guest service, and service quality, while driving revenue growth and maintaining high standards of cleanliness and safety.

You will lead and develop the spa team, monitor guest feedback, implement improvements, and ensure compliance with health and sanitation regulations. Hilton values integrity, leadership, teamwork, and a guest-centric approach.