Guest Experience Front Office Leader

Hilton; Saudi Arabia; On-site; SAR 90,000 - 120,000; Full time

Job summary

Hilton in Saudi Arabia seeks a Front Office Supervisor to oversee daily front office operations and deliver the warm, memorable hospitality Hilton is known for. You will supervise staff, manage check-ins/outs, and ensure guest satisfaction with a proactive leadership style.

As part of a global hospitality leader, you will guide team performance, handle escalated guest concerns, and contribute to a smooth lobby experience while supporting department initiatives and projects.

Qualifications

• This vacancy exclusively opened for Saudi Nationals.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
• Manage special projects: Lead department initiatives or ad-hoc assignments.

Job description

Hilton in Saudi Arabia seeks a Front Office Supervisor to oversee daily front office operations and deliver the warm, memorable hospitality Hilton is known for. You will supervise staff, manage check-ins/outs, and ensure guest satisfaction with a proactive leadership style.

As part of a global hospitality leader, you will guide team performance, handle escalated guest concerns, and contribute to a smooth lobby experience while supporting department initiatives and projects.