Front Office Lead: Elevate Guest Experience & Sales

Flip retail; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Hilton in Saudi Arabia seeks a Front Office Supervisor to oversee guest check-in/check-out, VIP requests, and cross-department guest services. The role focuses on maintaining high standards of first impressions and hospitality.

You will lead shift teams, ensure product knowledge, train staff, and drive up-selling while handling guest inquiries and complaints promptly to ensure memorable stays.

Qualifications

• Experience in front office operations within hospitality or retail sectors.
• Proven ability to drive sales and manage guest interactions to high standards.
• Strong communication, leadership, and organizational skills.

Responsibilities

• Oversee front office activities during shifts to maintain high standards.
• Ensure staff are knowledgeable about hotel offerings, pricing, and promotions, including VIP events.
• Inform shift team of special events or VIP guests for the day.
• Supervise appearance and performance of team members with a focus on training.
• Drive revenue through upselling and marketing initiatives.
• Address guest requests, inquiries, and complaints promptly and professionally.
• Maintain a professional front desk appearance and guest-focused service.

Skills

Front Office experience

Sales skills

Calmness and organization

Interpersonal skills

Education

Supervisory/management certificate or degree

Job description

Hilton in Saudi Arabia seeks a Front Office Supervisor to oversee guest check-in/check-out, VIP requests, and cross-department guest services. The role focuses on maintaining high standards of first impressions and hospitality.

You will lead shift teams, ensure product knowledge, train staff, and drive up-selling while handling guest inquiries and complaints promptly to ensure memorable stays.