Outlet Operations Lead — Guest Experience & Team Leadership

InterContinental Hotels Group; Riyadh Region; On-site; SAR 180,000 - 300,000; Full time

Job summary

InterContinental Hotels Group is seeking an experienced Outlet Manager in the Riyadh region to lead the daily operations of our food and beverage outlet, ensuring exceptional guest experiences and alignment with brand standards.

You will supervise the outlet team, monitor service quality, manage staffing and costs, coordinate with kitchen and other departments, and prepare reports to support budgeting and revenue objectives.

Qualifications

• Demonstrate accountability by leading the outlet team and delivering exceptional guest experiences.
• Maintain high operational and service standards while controlling costs.

Responsibilities

• Manage the daily operations of the assigned outlet.
• Lead, coach, and support the outlet team to deliver exceptional guest service.
• Monitor service quality, cleanliness, and compliance with hotel standards.
• Manage staffing, scheduling, stock levels, and operating costs.
• Handle guest feedback and resolve service issues promptly.
• Coordinate with the kitchen and other departments to ensure smooth operations.
• Prepare operational reports and support budgeting and revenue objectives.
• Perform any other duties assigned by the direct manager.

Job description

InterContinental Hotels Group is seeking an experienced Outlet Manager in the Riyadh region to lead the daily operations of our food and beverage outlet, ensuring exceptional guest experiences and alignment with brand standards.

You will supervise the outlet team, monitor service quality, manage staffing and costs, coordinate with kitchen and other departments, and prepare reports to support budgeting and revenue objectives.