Hotel Operations Duty Manager

Hilton; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Hilton is seeking a Manager on Duty to oversee hotel operations in the absence of the General Manager. You will ensure guest satisfaction, supervise staff, and coordinate across departments to maintain high service standards.

You will monitor safety and security, provide coaching, and drive performance improvements while upholding Hilton's hospitality values. This role offers full-time on-site work at a Hilton property.

Responsibilities

• Manage daily hotel operations: Oversee front desk, staffing, room inventory, guest service, and policy compliance.
• Delight our guests: Maintain upbeat, friendly guest interactions; respond to inquiries; resolve issues promptly.
• Assist across departments: Support bell service or front desk during breaks or high-volume periods.
• Monitor the property: Conduct safety, security, and service quality walkthroughs; address issues promptly.
• Facilitate team knowledge: Provide regular updates and training on hotel offerings, services, and local attractions.
• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate) and drive improvements.
• Inspire and develop the team: Supervise staff, monitor performance, coach, and maintain a positive work environment.

Job description

Hilton is seeking a Manager on Duty to oversee hotel operations in the absence of the General Manager. You will ensure guest satisfaction, supervise staff, and coordinate across departments to maintain high service standards.

You will monitor safety and security, provide coaching, and drive performance improvements while upholding Hilton's hospitality values. This role offers full-time on-site work at a Hilton property.