Guest Service Manager

Hilton; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

Hilton in Saudi Arabia is seeking a Rooms Division Manager to lead Front Office and Housekeeping operations, ensuring seamless guest check-in/check-out and immaculate rooms. You will drive service excellence by upholding Hilton brand standards and resolving issues with creativity and discretion.

You will supervise and coach team members, fostering a positive, productive culture while maintaining operational efficiency across rooms division activities.

Qualifications

• Focus on delivering exceptional guest experiences consistent with Hilton standards.
• Demonstrated leadership and people-development skills.
• Strong sense of ownership and accountability in daily operations.

Responsibilities

• Oversee front office operations: check-in/out, guest relations, and conflict resolution
• Manage housekeeping operations: room readiness and inspections
• Deliver guest service excellence by upholding brand standards and resolving issues creatively
• Oversee service operations to ensure smooth check-in/check-out and room readiness
• Inspire and develop the team through coaching and a positive work environment

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now mindset

Job description

Job Identification: 218665

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Rooms Division Manager , you're not just overseeing day-to-day rooms division operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Oversee front office operations: Manage front desk functions, including check-in/out, guest relations, and conflict resolution

• Manage housekeeping operations: Oversee daily room assignments, monitor cleaning performance through inspections, and ensure readiness of guest rooms

• Deliver guest service excellence: Ensure high-quality, consistent guest experiences by upholding brand standards and resolving issues with creativity, discretion, and sound judgment

• Oversee service operations: Ensure Front Office and Housekeeping systems and procedures support exceptional service, smooth check-in/check-out, and room readiness

• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career- and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay—we're a great place to work.