Duty Manager

ENNISMORE; Saudi Arabia; On-site; SAR 90,000 - 130,000; Full time

Job summary

ENNISMORE is seeking a Duty Manager in Saudi Arabia to oversee Front Office operations, ensure exceptional guest experiences, and lead a diverse team with a focus on high service standards.

You will manage property operations, guest relations, and cross‑department communications while coordinating security with incident response, access control, and training support to maintain safety, reliability, and revenue goals.

Qualifications

• Front Office operations experience
• Guest relations management
• Security operations coordination
• Incident response planning
• Strong communication and teamwork

Responsibilities

• Ensure exceptional guest experiences and smooth Front Office operations while leading a diverse team and resolving guest concerns effectively.
• Oversee property operations and guest relations, ensuring high hospitality standards, compliance with policies, and effective communication across departments.
• The role involves team coordination, performance monitoring, access control oversight, incident response, and training support for security operations.
• Manage a service team to deliver outstanding guest experiences, drive sales, ensure cleanliness, and assist in training and reporting.
• The role involves managing communications, guest requests, and emergencies with professionalism, requiring attention to detail, teamwork, and proficiency in telephone systems.
• Ensure guest safety and satisfaction by managing entry operations, providing excellent guest services, and collaborating with various departments for efficient park access.
• Responsible for achieving hotel targets by optimising revenues through an assigned account base, as well as prospecting new clients in assigned markets.

Skills

Front Office operations

Team leadership

Guest relations

Security operations

Incident response

Communication

Attention to detail

Telephone systems proficiency

Job description

Ensure exceptional guest experiences and smooth Front Office operations while leading a diverse team and resolving guest concerns effectively.

The Duty Manager ensures exceptional guest experiences, oversees Front Office operations, and leads a diverse team while maintaining high service standards.

Oversee property operations and guest relations, ensuring high hospitality standards, compliance with policies, and effective communication across departments.

The role involves team coordination, performance monitoring, access control oversight, incident response, and training support for security operations.

The role involves team coordination, performance monitoring, access control oversight, incident response, and training support for security operations.

Manage a service team to deliver outstanding guest experiences, drive sales, ensure cleanliness, and assist in training and reporting.

The role involves managing communications, guest requests, and emergencies with professionalism, requiring attention to detail, teamwork, and proficiency in telephone systems.

Ensure guest safety and satisfaction by managing entry operations, providing excellent guest services, and collaborating with various departments for efficient park access.

Responsible for achieving hotel targets by optimising revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may cha...