Front Office Supervisor

Flip retail; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Hilton in Saudi Arabia seeks a Front Office Supervisor to oversee guest check-in/check-out, VIP requests, and cross-department guest services. The role focuses on maintaining high standards of first impressions and hospitality.

You will lead shift teams, ensure product knowledge, train staff, and drive up-selling while handling guest inquiries and complaints promptly to ensure memorable stays.

Qualifications

• Experience in front office operations within hospitality or retail sectors.
• Proven ability to drive sales and manage guest interactions to high standards.
• Strong communication, leadership, and organizational skills.

Responsibilities

• Oversee front office activities during shifts to maintain high standards.
• Ensure staff are knowledgeable about hotel offerings, pricing, and promotions, including VIP events.
• Inform shift team of special events or VIP guests for the day.
• Supervise appearance and performance of team members with a focus on training.
• Drive revenue through upselling and marketing initiatives.
• Address guest requests, inquiries, and complaints promptly and professionally.
• Maintain a professional front desk appearance and guest-focused service.

Skills

Front Office experience

Sales skills

Calmness and organization

Interpersonal skills

Education

Supervisory/management certificate or degree

Job description

A Front Office Supervisor supervises the activities handles at the hotel front Office, including check-in/check-out, Visitor requests, attendant services as well as promotion of in-house tasks.

What will I be doing?

As a Front Workplace Manager, you will certainly supervise the front workplace activities between the Visitor, the resort, and the numerous resort divisions. A Front Office Supervisor is accountable for managing the tasks that develop the impressions of our Guests as well as, consequently, must perform the complying with jobs to the highest possible criteria:

• Monitor Front Office procedures during your designated change to a regularly high requirement
• Ensure your shift group have an existing expertise of hotel items, solutions, pricing and special marketing deals, in addition to daily VIP as well as unique occasions
• Advise your change group of any unique occasions or VIP Guests in the resort that day
• Display the look, standards, and performance of Group Members with a focus on training as well as group work
• Optimize sales earnings via up-selling and also advertising and marketing program
• Handle Guest demands, inquiries, as well as grievances promptly and totally
• Maintain the professional look of the Front Workdesk with a concentrate on hospitality and Visitor solution

What are we trying to find?

A Front OfficeSupervisor offering Hilton brands is constantly servicing part of our Visitors and dealing with other Group Members. To efficiently fill this duty, you must keep the attitude, practices, skills, and also worths that adhere to:

• Front Workplace experience in the resort, leisure, and/or retail industry
• Strong commercial/business understanding and also demonstration of sales abilities
• Calmness, arranged work ethic with the ability to focus on as well as fulfill deadlines
• Exceptional managerial, inter-personal, and interaction abilities
• An interest for providing exceptional degrees of Visitor solution

It would be useful in this placement for you to demonstrate the following capabilities and also differences:

• A relevant supervisory/management certificate/diploma or level

What will it be like to help Hilton?

Hilton is the leading worldwide friendliness company, extending the lodging industry from glamorous full-service hotels and also consider extended-stay suites and mid-priced hotels. For nearly a century, Hilton has supplied business and recreation tourists the finest in holiday accommodations, solution, facilities and also worth. Hilton is dedicated to continuing its custom of providing remarkable guest experiences throughout its global brand names. Our vision "to fill up the planet with the light and warmth of hospitality" unites us as a group to create exceptional friendliness experiences all over the world every day. And, our impressive Employee are at the heart of everything!